PATRICIA BAZAN CASTAÑEDA

Managed sales export orders with timely follow up from the order placement in SAP to the delivery at port or at the customer’s warehouse facilities, complying with commercial agreements and supply chain KPIs and processes.

Paid detailed attention to customers’ special documentary and delivery requirements.

Supervised maritime cost charges and managed payments in collaboration with Accounts Payable to assure punctual payments and build strong supplier relationships, in accordance with Compliance policies and guidelines.

Reviewed the Logistics fixed expenses report to check for missing or inaccurate data in order to determine the monthly logistics cost per ton.

Collaborated in projects and training towards the continuous improvement of intracompany and intercompany processes.

Generation of auditable digital files and documentary management, complying with ISO 9001 and SOX controls.

Executive assistance to the Project, Industrial, Procurement, Compliance, Strategic Planning, Finances and Supply Chain directors, with the following responsibilities:

Coordinated travel arrangements (hotels, airplane tickets, ground transportation, services) and negotiated rates and credits with hotels in Europe and Mexico for long-stay periods. Made the registrations to events and assisted to get Visas, when required.

Managed calendars, scheduled meetings, organized files, documents, courier, and carried out special tasks and assignments.

Verified and processed travel expenses and reimbursements for the senior management group, by SAP Concur.

Supervised, authorized and controlled travel and taxi expenses requested by the executive and analyst team.

Accomplished all kinds of events: executive, commercial, committees, and diverse company celebrations, including the coordination of logistic arrangements for the attendees, in accordance with the Compliance system.

Created and placed purchase orders for services and materials, followed by the payment to the vendor.

Trained and gave onboarding for new assistants to enable them to use the company’s tools and properly manage processes, guidelines and policies.

Helped with relocation for expats.

Scheduled meetings and organized agenda, transcribed minutes, and followed up on deadlines.

Made travel arrangements and verification of expenses.

Wrote and translated announcements, letters, memoranda and documents for external communication sent on behalf of the General Managing Director to customers, suppliers, embassies or authorities.

Helped with accommodations and invitation letters for foreign suppliers.

Accomplished special assignments like claiming the payment of commissions, sending invoice payment notices, requesting import quotations, follow up on urgent import shipments, and management of product quality complaints to the pharmaceutical manufacturers in India.

Handled airline protocols towards a quick answer to inquiries and customers' concerns regarding inconveniences with the service provided.

Wrote and mailed response letters to passengers, in English and Spanish, accordingly.

Clarified customer issues and gave general advice related to trips with Aeromexico.

Tracked import shipments and followed up on transhipment dates, arrival notices, and cargo delivery.

Guided customers to expedite the cargo clearance process.

Was responsible for the collection of payments for cleaning and repair of containers, and authorized refunds of the guarantee deposits.

Planned dynamic activities to teach English as a foreign language sticking to the audiolingual method and the lesson plans created by the company. All the activities were performed in English.

Managed airline procedures to record English speaking customers’ complaints, comments and compliments.

Active listened to customers' concerns and complaints to assess the airline's liability on flight inconveniences and decide on the compensation to offer to the passenger or to find the best solution to a current problem or request.

Made special authorizations on a case by case basis.