Patricia Handal
Monterrey, Nuevo León
Summary
Results-driven Supervisor in Service Delivery and Logistics Operations with 7+ years of experience in logistics, service execution, and operational management. Skilled in leading teams, optimizing processes, and driving operational excellence through KPI management, root cause analysis, and continuous improvement methodologies. Adept at building cross-functional collaboration to enhance service standards, streamline logistics, and improve customer satisfaction. Recognized for a proactive leadership style, adaptability in dynamic environments, and a proven track record of achieving service delivery goals.
Overview
2026
2026
years of professional experience
Work History
Service Delivery Supervisor
TMC, A Division of C.H. Robinson
2023 - Current
- Drive consistent execution of service delivery requirements to meet business and client expectations.
- Leverage operations dashboards and analytics to track KPIs and identify service performance gaps.
- Implement corrective and preventive actions through structured root cause analysis.
- Apply continuous improvement methodology to enhance processes and increase efficiency.
- Collaborate with cross-functional teams to standardize and align best practices.
Logistics Lead
TMC, A Division of C.H. Robinson
2022 - 2023
- Coordinated daily logistics operations to ensure timely and cost-effective shipment execution.
- Oversaw issue resolution, serving as escalation point for clients and carriers.
- Mentored junior team members and supported onboarding to strengthen team performance.
- Improved operational workflows by identifying gaps and implementing process enhancements.
- Partnered with internal stakeholders to maintain compliance and service standards.
Logistics Representative
TMC, A Division of C.H. Robinson
2021 - 2022
- Monitored shipments and ensured adherence to client service level agreements (SLAs).
- Acted as liaison between carriers and customers to resolve operational issues.
- Contributed to performance reporting and operational data analysis.
- Supported implementation of process documentation and workflow improvements.
- Ensured accuracy in logistics records and system data entry.
Account Coordinator
C.H. Robinson NAST Division
2020 - 2021
- Assisted in daily account operations, ensuring accurate and timely logistics support.
- Maintained effective communication with clients and internal teams to resolve issues.
- Generated reports and tracked KPIs to support performance reviews.
- Ensured compliance with customer requirements and service agreements.
- Supported account managers in process execution and client relationship management
Global Sourcing Intern
The Home Depot Mexico
2018 - 2020
- Assisted in supplier evaluations and supported global sourcing initiatives.
- Analyzed vendor performance to recommend improvements in procurement strategies.
- Supported cost analysis and reporting for sourcing decisions.
- Collaborated with teams on negotiations and supplier communications.
- Contributed to maintaining sourcing documentation and tracking supplier compliance.
Education
International Affairs -
ITESM
Monterrey, Nuevo León, Mexico01-2019
Skills
- Operational efficiency
- Incident management
- Project Planning
- Service level agreements
- Customer service
- Leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective communication
Languages
English
Bilingual or Proficient (C2)
Timeline
Service Delivery Supervisor
TMC, A Division of C.H. Robinson
2023 - Current
Logistics Lead
TMC, A Division of C.H. Robinson
2022 - 2023
Logistics Representative
TMC, A Division of C.H. Robinson
2021 - 2022
Account Coordinator
C.H. Robinson NAST Division
2020 - 2021
Global Sourcing Intern
The Home Depot Mexico
2018 - 2020
International Affairs -
ITESM