Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Montes Valenzuela

Summary

Accurate and dedicated loan processor offering over three years of experience in customer service with a focus in loan processing within the automotive industry. Motivated to maintain customer satisfaction and contribute to company success by promoting efficiency.

Overview

7
7
years of professional experience

Work History

Loan Processor

Drive Away Autos
03.2023 - Current
  • Utilized loan origination software to process and track loan applications by pulling out title paperwork and effectively proceed with title transfer.
  • Managed pipeline of over 100 loans resulting in a 20% increase in loan volume. Reviewed and verified financial information and documentation. Worked closely with underwriters and loan officers to resolve issues and meet deadlines.
  • Developed and maintained relationships with customers, lenders and other third parties to ensure a smooth loan processing.

Recovery Agent

Drive Away Autos
09.2022 - 03.2023
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Demonstrated success in leading and managing operational teams in customer facing environment and driving a collaborative, high performance culture.
  • Provide assistance in managing the working relationship with support areas to drive the analysis of root causes, the results of quality audits, solution designs and process improvement by 30%


Collections Specialist/Customer Service Representative

Drive Away Autos
07.2020 - 10.2022
  • Collected past due payments for over 20 customers per day by reaching out to customers with extremely past due accounts to recover vehicle, which translates to over $8,000 of incremental revenue.
  • Achieved higher level of employee satisfaction and team performance by 35% via coaching new hire collection agents to support continuous improvement of department.
  • Recommended and implemented techniques by introducing higher standards for customer service to improve productivity and efficiency and cut costs for company.


Planned Career Break

Houston
08.2016 - 07.2018
  • Took intentional pause to focus on full-time caregiving.

Account Clerk

HMS Host International
08.2016 - 07.2018
  • Reviewed, evaluated and monitored financial stability to ensure that financial problems were added. Achieved this by preparing financial reports such as revenue summaries, revenue transmittal sheets and trial balance.
  • Investigated and resolved internal accounting variances to keep records current by reporting and updating financial data in ledgers and journals.
  • Completed biweekly payroll for company personnel, including calculating taxes, vacation and sick time.

Education

Psychology

Southern New Hampshire University
Hooksett, NH
06.2025

High School Diploma -

Aldine Senior High School
Houston
06.2011

Skills

  • Skilled with Microsoft Office (Word, Excel, Powerpoint)
  • Invoicing and Collections
  • Bilingual in Spanish
  • Customer Service
  • Multi-tasker
  • Loan processing
  • Adaptability
  • Data entry

Timeline

Loan Processor

Drive Away Autos
03.2023 - Current

Recovery Agent

Drive Away Autos
09.2022 - 03.2023

Collections Specialist/Customer Service Representative

Drive Away Autos
07.2020 - 10.2022

Planned Career Break

Houston
08.2016 - 07.2018

Account Clerk

HMS Host International
08.2016 - 07.2018

Psychology

Southern New Hampshire University

High School Diploma -

Aldine Senior High School

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Patricia Montes Valenzuela