Patricia Muñoz Romero
Aguascalientes,AGU
Summary
Network and Telecommunications Administrator with extensive experience coordinating LAN, WAN, and Internet systems. Proven track record in reducing downtime, optimizing system performance, and managing data backups and disaster recovery operations. Skilled in network troubleshooting, system administration, and vendor management, bringing proactive problem-solving and strategic planning to advance organizational efficiency.
Overview
33
33
years of professional experience
Work History
Administrador De Redes Y Telecomunicaciones
Universidad Autónoma De Aguascalientes
1990.09 - 2023.04
- Coordinate people who installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Coordinate people who performed day-to-day LAN and WAN administration, maintenance, and support.
- Coordinate people who identified and immediately resolved issues with network devices.
- Reduced downtime with proactive identification and resolution of IT issues.
- Coordinated people who managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Coordinate and supervised people who managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Verified continuity of computer and telephone system services for users..
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Authored documentation for system configuration and troubleshooting.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Developed and executed comprehensive backup strategy, ensuring data integrity and availability.
- Contributed to strategic planning, advising senior management on technology trends and network infrastructure needs.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed network traffic and performance metrics to optimize system performance.
Education
Master of Engineering - Computer Science
07.1991
Skills
- Network Troubleshooting
- System Administration
- Technical Support
- Customer Support
- Hardware and software monitoring
- Wireless Networking
- VPN Configuration
- IP Addressing
- Data Center Management
- Interpersonal and written communication
- Effective Communication
- ITIL Framework
- User Support
- Team Collaboration
- Decision-Making
- Permissions and Access Control
- Self Motivation
- User Training
- Remote Conferencing Support
- Parts Inventory Management
- Quick Learner
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrador De Redes Y Telecomunicaciones - Universidad Autónoma De Aguascalientes
1990.09 - 2023.04
Universidad Autonoma De Aguascalientes - Master of Engineering, Computer Science
Walk, draw, nature
I really enjoy walking in nature, observing the trees, the rivers, the flowers. I also like to combine colors and capture them on paper with a drawing, it relaxes me to do so.
Walk, draw, nature
I really enjoy walking in nature, observing the trees, the rivers, the flowers. I also like to combine colors and capture them on paper with a drawing, it relaxes me to do so.
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