Patricia Guadalupe Barraza Juarez
Customer And Sales Agent
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Agent
UNTUCKit
Mexicali , Mexico
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contacted customers to return routine and general calls promptly.
Sales Agent
SeaWorld And Busch Gardens
Mexicali, Mexico
01.2020 - 01.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Customer Service Agent
TELVISTA
Mexicali , Mexico
01.2012 - 01.2016
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
- Educated customers on company systems, form completion and access to services.
Education
East High School
Bakersfield, Ca. 01.2007 - 01.2010
Elementary Education
College Heights Elementary
Bakersfield, Ca. 01.1998 - 01.2004
Middle School Education
Compton Middle School
Bakersfield, Ca. 01.2005 - 01.2007
Skills
Professional telephone demeanor
undefinedTimeline
Customer Service Agent
UNTUCKit
11.2022 - Current
Sales Agent
SeaWorld And Busch Gardens
01.2020 - 01.2021
Customer Service Agent
TELVISTA
01.2012 - 01.2016
East High School
01.2007 - 01.2010
Middle School Education
Compton Middle School
01.2005 - 01.2007
Elementary Education
College Heights Elementary
01.1998 - 01.2004
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