Patrick Walsh
San Diego
Summary
Accomplished leader developing a number of managers and participating in their succession planning. Success conceptualizing, developing and writing content that engages readers and builds interest in brand, pivoting said interest into client interaction and satisfaction. Detail-oriented, perceptive and systematic in reviewing text and updating content. Strong promotional, customer relations and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Head of Business Development Strategy
Thought & Expression Company Inc.
Brooklyn
11.2022 - 06.2025
- Provided great content, consistently striving to find a balance between commercial success and quality work.
- Helped brands form meaningful connections with their target audience through content.
- Oversaw one of the largest digital-native independent experimental media networks, specializing in site content, social media, video, or other multimedia needs. We will create and execute a comprehensive media strategy that delivers on every metric.
- Leveraged B2B copywriting expertise to identify potential customers and develop effective targeting strategies
- Assessed competitor performance and devised strategies to attain superior outcomes.
Assistant Leader of Operations and Visuals
kate spade new york
San Diego
09.2022 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Co-Sales Manager
ulta beauty inc
San Diego
02.2022 - 09.2022
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
Retail Operations Manager
ulta beauty inc
San Diego
02.2021 - 02.2022
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Merchandise Service Coordinator
ulta beauty inc
San Diego
02.2019 - 02.2021
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Sales Associate
Ross
San Diego
10.2018 - 02.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Call Center Representative
telvista
Tijuana
01.2018 - 10.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
High School Diploma -
Castle Park Highschool
San Diego06.2014
Associate of Science - Computer Science
Southwestern College
San DiegoSkills
- Brand-building strategies
- Business strategy development
- Retail operations management
- Continuous improvements
- Data review
- Rapport and relationship building
- Recruiting and hiring
- Succession planning
- Schedule management
- Networking abilities
- Troubleshooting expertise
- Cross-cultural sales background
- Systems implementation
Languages
Spanish
First Language
English
Proficient
C2
Accomplishments
- Promoted from Retail Operations manager to Co-sales manager in less than 12-months, due to being put in interim GM role at my current location 2 years in a row in Q4. Came out top 3 in district with outstanding results, our performing my current role in the company.
Timeline
Head of Business Development Strategy
Thought & Expression Company Inc.
11.2022 - 06.2025
Assistant Leader of Operations and Visuals
kate spade new york
09.2022 - Current
Co-Sales Manager
ulta beauty inc
02.2022 - 09.2022
Retail Operations Manager
ulta beauty inc
02.2021 - 02.2022
Merchandise Service Coordinator
ulta beauty inc
02.2019 - 02.2021
Sales Associate
Ross
10.2018 - 02.2019
Call Center Representative
telvista
01.2018 - 10.2018
High School Diploma -
Castle Park Highschool
Associate of Science - Computer Science
Southwestern College
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