Paul López Gómez
Ciudad de México
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise. An innovative technology professional with several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Recognized for leading projects from start to finish and making significant contributions to organizational growth and success. Proactive and goal-oriented, known for excellent time management and problem-solving skills. Renowned for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Territory Account Manager
Avaya Communication
01.2021 - 01.2025
- Successfully led and managed over 20 projects simultaneously, ensuring timely delivery and quality results
- Responsible for managing the relationship between Avaya and customers
- Identifying opportunities for upselling or cross-selling additional products or services to existing clients
- Collaborate with the sales team to create and execute account strategies for business growth
- Understand the clients' business objectives and align technology solutions to meet their needs
- Provide technical expertise and product knowledge to address client inquiries and concerns
- Conduct regular meetings and business reviews with clients to assess their satisfaction and identify areas for improvement
- Staying up to date with industry trends and technological advancements to offer relevant insights and solutions to clients
- Work closely with the product development team to communicate client feedback and requirements for future product enhancements
- Implemented account management strategies for increased customer satisfaction and loyalty.
Sales Systems Engineer
Avaya Technologies
01.2011 - 01.2021
- Technology Consultant
- Avaya Solution Designer in Unified Communications & Networking
- Collaboration and Contact Center in enterprise and territory environments
- Customer facing technical and non-technical conversation
Regional Support Engineer
Avaya
01.2006 - 01.2011
- PBX Technical Support
- PDS & APC Support as Service Desk
- Audix Support as Service Desk
- Meeting Exchange, Express and Enterprise Support as Service Desk
CCTI-MEXCOR
01.2006
- Development projects in information technology (TIC’s)
- Web development
- Project Management and deployment
Technical Support
Roque Alonso
01.2005 - 07.2005
- LAN Administrator
- Increased customer satisfaction by providing timely technical support and addressing concerns promptly.
Education
Systems Engineer
Universidad Del Valle De México
Mexico City08.2006
Skills
- Telecommunications Expertise
- Call Center Management
- Voice Over IP Expertise
- Virtual Technical Support
- On-Site Technical Aid
- Client Communication
- Analytical Decision Making
- Technical Troubleshooting Expertise
- Project Oversight
- Application Deployment
- Technical Issue Resolution
- Effective Team Collaboration
- Customer Engagement
- Analytical Problem-Solving
- Proven expertise in Hospitality, Retail, Industry, and Education sectors
Languages
English
Advanced (C1)
Sectors Relationship
- Hospitality
- Retail
- Government
- Education
- BPO
- Industry
Personal Information
Age: 43
Timeline
Territory Account Manager
Avaya Communication
01.2021 - 01.2025
Sales Systems Engineer
Avaya Technologies
01.2011 - 01.2021
Regional Support Engineer
Avaya
01.2006 - 01.2011
CCTI-MEXCOR
01.2006
Technical Support
Roque Alonso
01.2005 - 07.2005
Systems Engineer
Universidad Del Valle De México
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