Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Paul Medina

Summary

Logistics Engineer with experience in customs compliance, data analysis, and customer service in international environments. I have worked with companies in the manufacturing, packaging, and supply chain sectors, delivering efficient, results-driven, and compliance-focused solutions.

Overview

3
3
years of professional experience

Work History

Customs Compliance Specialist

G-Global
01.2024 - 04.2025
  • Management and reconciliation of inventories under IMMEX scheme (Anexo 24).
  • Bilingual communication with customs agents and brokers to meet international regulations (Mexico - US).
  • Implementation and updates of customer catalogs in customs systems.
  • Participated in database migration project (Anexo 24), ensuring data integrity.
  • IMMEX program balance control and analysis.
  • Remote collaboration with internal and external teams.

Data Analyst

PM Packaging
10.2023 - 01.2024
  • Classification and cleaning of distribution lists for kit assembly.
  • Label generation for kit content and transportation.
  • Use of BCC system for postal services and logistics tracking.
  • Coordination with production areas for proper order entry.
  • Documentation of processes in English and Spanish for internal and client use.
  • Support for labeling and distribution process improvements.
  • Handling sensitive data and meeting tight deadlines.

Customer Service Representative

Hunter Douglas México
04.2022 - 09.2023
  • Managed and followed up on supply chain orders, from quotes to final delivery.
  • Daily bilingual communication with clients in the US, Canada, and Mexico.
  • Incident management, order changes, and coordination with production, warehouse, and transport.
  • SAP ERP and advanced Excel use for reporting, order validation, and inventory control.
  • Creation of technical and commercial documents for international clients.
  • Operational link between client and key areas to ensure timely deliveries.
  • Customer service process improvement to reduce response times and increase satisfaction.

Education

BBA - Logistics Engineering

Instituto Tecnologico Der Tijuana
Tijuana, Baja California, Mexico
12-2021

Skills

  • Order Processing & Fulfillment
  • Supply Chain Coordination
  • Incident Management & Resolution
  • Data Analysis
  • Reporting skills

Websites

Languages

English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)

Timeline

Customs Compliance Specialist

G-Global
01.2024 - 04.2025

Data Analyst

PM Packaging
10.2023 - 01.2024

Customer Service Representative

Hunter Douglas México
04.2022 - 09.2023

BBA - Logistics Engineering

Instituto Tecnologico Der Tijuana

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Paul Medina