Logistics Engineer with experience in customs compliance, data analysis, and customer service in international environments. I have worked with companies in the manufacturing, packaging, and supply chain sectors, delivering efficient, results-driven, and compliance-focused solutions.
Overview
3
3
years of professional experience
Work History
Customs Compliance Specialist
G-Global
Tijuana, Baja California, Mexico
01.2024 - 04.2025
Management and reconciliation of inventories under IMMEX scheme (Anexo 24).
Bilingual communication with customs agents and brokers to meet international regulations (Mexico - US).
Implementation and updates of customer catalogs in customs systems.
Participated in database migration project (Anexo 24), ensuring data integrity.
IMMEX program balance control and analysis.
Remote collaboration with internal and external teams.
Data Analyst
PM Packaging
Tijuana, Baja California, Mexico
10.2023 - 01.2024
Classification and cleaning of distribution lists for kit assembly.
Label generation for kit content and transportation.
Use of BCC system for postal services and logistics tracking.
Coordination with production areas for proper order entry.
Documentation of processes in English and Spanish for internal and client use.
Support for labeling and distribution process improvements.
Handling sensitive data and meeting tight deadlines.
Customer Service Representative
Hunter Douglas México
Playas de Rosarito, Baja California, Mexico
04.2022 - 09.2023
Managed and followed up on supply chain orders, from quotes to final delivery.
Daily bilingual communication with clients in the US, Canada, and Mexico.
Incident management, order changes, and coordination with production, warehouse, and transport.
SAP ERP and advanced Excel use for reporting, order validation, and inventory control.
Creation of technical and commercial documents for international clients.
Operational link between client and key areas to ensure timely deliveries.
Customer service process improvement to reduce response times and increase satisfaction.