Paula Arzaluz Gómez
Saltillo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in electrical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Excellent leadership skills to develop projects with multidisciplinary teams and achieve objectives on time.
Employee committed to always work with safety and quality in the different areas to achieve the goals of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operational Planner
ABB Electrical Industries
04.2023 - Current
- Created and implemented tracking systems to monitor progress and meet deadlines for different suppliers.
- Oversaw budgeting process for assigned projects, ensuring financial sustainability and efficient resource utilization according to the demand of the different production lines.
- Develop and share a demand plan by quarters to ensure production plans, service metrics and the smooth running of the supply chain.
- Design tools and reports to present the trend of the different service metrics and their weekly progress, such as orders in expiration, productivity and delivery dates accomplishment. All this in digital platforms such as Power BI.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Analyzed data and performance metrics to identify areas for improvement, driving increased productivity across all functional areas.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Maintained strong relationships with external partners, ensuring seamless coordination on joint initiatives and shared resources.
- Gained strong leadership skills by managing projects from start to finish.
Customer Service Representative
ABB Electrical Industries
04.2020 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor and managers.
- Develop tools for the customer to see the status of their order and its delivery time, significantly reducing emails asking for updates and centralizing on very specific problems with this we reduced the response time from 96-72 hours to 10-12 hours.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed timely and effective replacement of damaged or missing products.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Work with priority orders to track them from production to shipment, looking for alternatives with the different teams to reduce production and transit times.
Master Scheduler
ABB Electrical Industries
06.2019 - 04.2022
- Collaborated with planning, operations and support teams to improve material planning metrics for work order on-time deliveries.
- Ensure production plans for 46 product lines for daily processing in order to achieve established sales targets.
- Update the system (SAP) on a daily basis to align weekly production requirements to forecast suppliers properly and ensure a good production flow.
- Processed manufacturing orders from sales representatives through empower system.
- Conducted regular schedule reviews with key stakeholders to address concerns, provide updates, and gather feedback for continuous improvement.
- Reduced lead times for critical projects by prioritizing tasks and adjusting resources accordingly.
- Gained extensive knowledge in data entry, analysis and reporting.
- Work on the correct parameterization of the BOM's for the different SKU's and develop productive sequences to make working hours more efficient and achieve a higher degree of productivity.
- Monitor incoming orders to work in a FIFO manner and meet the deadlines set by customers aligned to our Lead times.
Education
Bachelor of Science - Industrial Engineering
Instituto Tecnológico De Saltillo
Saltillo, Coahuila, Mexico03.2020
High School Diploma -
Colegio Ignacio Zaragoza
Saltillo, Coahuila, Mexico06.2015
Skills
- Goal Setting
- Friendly, Positive Attitude
- Analytical Skills
- Production Scheduling
- Multitasking
- Team Collaboration
- Data Management
- Self-Directed
- Supervision and leadership
- Organization and Time Management
Accomplishments
- Achieved out put goal by introducing Power Bi for demand review.
- Work on reducing backlog of expired orders from $36.5 M to $6.2 M in 18 months.
- Improve customer service response time from 92 hours to 10 hours.
- Solve 1000 customer tickets with questions related to their product in 5 working days.
- Design tools that project the future demands of the 46 product lines and their monthly trend for the design of production plans.
- Design sequence based on production times to improve the output of one of the lines with the highest volume from 6K units per day to 14K in 3 months.
- Increase the production of the highest profit line from 21% to 96% in 1 year.
- Collaborate in the transfer of 12 production lines and 16 machines in systems planning, system parameterization and programming process development.
- Coordinate an annual physical inventory with almost no variation and working with more than 400 people distributed in 2 shifts.
Certification
- Certified On CELONIS project analytics program from Feb 2024- March 2024
- Leadership development Certified by Armstrong Instructors froma October 2023 - December 2024.
- Involvement in ISO 9001 plant level certification June 2022 - July 2023
Languages
English
Advanced (C1)
SOFTWARE
- Microsoft Office
- AutoCad
- SolidWorks
- SAP Torque
- Outlook
- Power BI
Timeline
Operational Planner
ABB Electrical Industries
04.2023 - Current
Customer Service Representative
ABB Electrical Industries
04.2020 - 04.2023
Master Scheduler
ABB Electrical Industries
06.2019 - 04.2022
Bachelor of Science - Industrial Engineering
Instituto Tecnológico De Saltillo
High School Diploma -
Colegio Ignacio Zaragoza
- Certified On CELONIS project analytics program from Feb 2024- March 2024
- Leadership development Certified by Armstrong Instructors froma October 2023 - December 2024.
- Involvement in ISO 9001 plant level certification June 2022 - July 2023
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