Paula Cathey
Puerto Del Aire
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
21
21
years of professional experience
Work History
Operations Manager
Walmart
San Diego
02.2020 - 08.2021
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
Assistant Manager
Walmart
San Diego
08.2018 - 02.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Achieved recognition for contribution to store success by optimizing sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Walmart
Yakima
02.2015 - 08.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Zone Manager Hardlines
Walmart
Chelan
03.2013 - 02.2015
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Department Manager
Walmart
Chelan
01.2010 - 02.2015
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Barista
Starbucks
Chelan
03.2008 - 11.2010
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Manager
Walmart
Chelan
11.2008 - 02.2010
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Customer Service Associate
Ross
Anaheim
02.2007 - 06.2007
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Crew Trainer
Mcdonald's
Brewster
06.2002 - 02.2006
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
Education
High School Diploma -
Brewster High School
Brewster High School 06.2006
Skills
- Employee Motivation
- Originality and Creativity
- Verbal and Written Communication
- Human Resources Oversight
- Recruitment and Hiring
- Supplier Monitoring
- Department Oversight
- Budget Control
- Performance Assessment
- Records Organization and Management
- Policy Development and Enforcement
- Customer Service Management
- Team Leadership
- Business Leadership
- Decision Making
- Focus and Follow-Through
- Staff Scheduling
- Goal Setting
- Sales Promotion
- Training Management
- Multitasking and Prioritization
- Market and Competitor Research
- Customer Relations
- Money Handling
Languages
Spanish
Advanced (C1)
Timeline
Operations Manager
Walmart
02.2020 - 08.2021
Assistant Manager
Walmart
08.2018 - 02.2020
Assistant Manager
Walmart
02.2015 - 08.2018
Zone Manager Hardlines
Walmart
03.2013 - 02.2015
Department Manager
Walmart
01.2010 - 02.2015
Customer Service Manager
Walmart
11.2008 - 02.2010
Barista
Starbucks
03.2008 - 11.2010
Customer Service Associate
Ross
02.2007 - 06.2007
Crew Trainer
Mcdonald's
06.2002 - 02.2006
High School Diploma -
Brewster High School
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