Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

PAULA FERNANDEZ

OPERATIONS MANAGER
México

Summary

Results-oriented Procurement & Operations Specialist with over 6 years of experience in urgent material sourcing, vendor management, and supply chain optimization. Proven ability to perform effectively under pressure, managing critical demands similar to AOG (Aircraft on Ground) situations. Skilled in cross-functional collaboration with engineering, maintenance, and logistics teams. Proficient with ERP systems (SAP), advanced Excel reporting, and compliance with industry regulations. Bilingual (Spanish-English) with strong commitment to continuous improvement and operational excellence.

Overview

7
7
years of professional experience
1
1
Language

Work History

Operations Manager

SoftwareOne
01.2022 - Current
  • Led purchasing operations across LATAM, North America, and EMEA, ensuring timely availability of critical materials and services.
  • Reduced procurement lead times by 30% and improved delivery reliability to 95% through real-time tracking and strategic sourcing.
  • Negotiated pricing, credit terms, and service level agreements with key vendors, aligning procurement with business goals.
  • Supported contract compliance and PO documentation for audits and regulatory reviews.
  • Coordinated issue resolution for delayed, incomplete, or non-compliant deliveries.

Supply Chain Analyst

Mercado Livre
01.2020 - 01.2022
  • Managed purchasing of high-turnover items to prevent stockouts at national distribution centers.
  • Selected and developed vendors based on lead times, quality, flexibility, and cost effectiveness.
  • Implemented performance dashboards and inventory KPIs to monitor procurement efficiency.
  • Coordinated closely with engineering and logistics teams to align supply with project timelines.

Billing Analyst

Ryder System
01.2018 - 01.2020
  • Supported logistics billing and compliance operations across Mexico, US, and Canada.
  • Implemented controls to reduce transportation risk and delays.
  • Created detailed tracking reports and early-warning protocols for time-sensitive shipments.

Education

Bachelor of Science - Engineering

UNAM
05.2001 -

Skills

  • Strategic Sourcing & Vendor Negotiation
  • Supply Continuity & Critical Purchasing
  • PO Management & Supplier Follow-up
  • Contract & Invoice Compliance
  • ERP Systems (SAP), Salesforce, ServiceNow
  • Advanced Excel (Pivot Tables, Dashboards)

Interests

Aviation & AOG Logistics
Operational Excellence
Supplier Strategy
Hiking

Timeline

Operations Manager

SoftwareOne
01.2022 - Current

Supply Chain Analyst

Mercado Livre
01.2020 - 01.2022

Billing Analyst

Ryder System
01.2018 - 01.2020

Bachelor of Science - Engineering

UNAM
05.2001 -

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PAULA FERNANDEZOPERATIONS MANAGER