Paula García Baeza
Customer Success Y Recursos Humanos
CDMX y Área Metropolitana
Summary
Professional with experience in Customer Success and Human Resources, specializing in client management and retention, as well as talent recruitment and development. Skilled in building strong relationships with both clients and employees, driving satisfaction and engagement across the board.
Client Relationship Management: Personalized support, problem-solving, and strategies to improve retention and satisfaction.
Talent Recruitment and Selection: Sourcing, evaluating, and interviewing candidates on platforms such as LinkedIn, OCC, and Teamtailor.
Training and Development: Designing and implementing training programs for both employees and clients.
Effective Communication: Experience managing multiple communication platforms to optimize the customer and team experience.
Cross-functional Collaboration: Working with internal teams to improve processes, integrate customer feedback, and optimize the user experience.
Focused on continuous improvement with a strategic approach to align business needs with the expectations of both clients and employees.
Overview
2
2
years of professional experience
1
1
Language
Work History
Coordinador De Customer Success
Banco Covalto
08.2023 - 02.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Tarine De Recursos Humano
Banco Covalto
05.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Search and review of profiles for recruitment on platforms such as OCC, LinkedIn, and Teamtailor.
Education
Licenciatura En Psicología - Área De La Salud
Facultad De Estudios Superiores Zaragoza
Ciudad De México 07.2022 - 07.2022
Skills
Problem-solving
Data entry
Adaptability and flexibility
Administrative leadership
Multitasking and organization
Document management
Task prioritization
CRM software
Team leadership
Effective communication
Timeline
Coordinador De Customer Success
Banco Covalto
08.2023 - 02.2025
Tarine De Recursos Humano
Banco Covalto
05.2023 - 08.2023
Licenciatura En Psicología - Área De La Salud
Facultad De Estudios Superiores Zaragoza
07.2022 - 07.2022
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