Paula Munoz
Spa Manager
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
6
6
years of professional experience
1
1
Language
Work History
Spa Manager
Westin Los Cabos Hotel
Baja California , Sur
2022.03 - Current
- Ensure the highest service, protocols and standards
- Cost control
- Marketing strategies
- Reach treatment and retail budgets.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Spa Manager
Villapremiere Boutique Hotel, Buenaventura Hotel & Hacienda Hotel
Puerto Vallarta , MEX
2019.11 - 2022.02
- Spa promotions (daily and monthly)
- Massage, Facials and Body treatments training every week
- Sales training on site.(beach, hotel lobby, pool area)
- Spa Cost/Expenses/Utility
- Spa reservations on line and Follow ups
- Payroll and Tips reports
- Guest service and handling complaints
- Personnel in charge total (3 spas) 25 employees: 2 Receptionists, 20 therapists, 3 spa attendants.
- Developed and implemented marketing strategies.
Spa Manager
Dreams Villamagna Hotel (AmResorts)
Nuevo Vallarta , México
2018.05 - 2019.10
- Spa promotions (daily and monthly)
- Spa Cost/Expenses/Utility
- Payroll and Tips reports
- Guest service and handling complaints
- Personnel in charge: 11,1 Spa Supervisor, 6 therapists, 1 receptionist, 1 Spa Concierge, 2 spa attendants.
- Maximized efficiency through time management and staff supervision to boost productivity.
Spa Supervisor
W Hotel (Marriott)
Punta de Mita, Nayarit , México
2016.05 - 2018.03
- Protocols and Spa services training
- Assign services for therapists
- Contact with suppliers
- Follow up on reservations and general information
- Product dosage
- Guest service and handling complaints
- Personnel in charge: 11, 7 therapists, 2 Spa Concierge, 2 spa attendants.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
Bachelor of Senior Management -
Universidad de Especialidades
Puerto VallartaEnglish as a second lenguage -
Mid City
CaliforniaSpa therapist - Massages, Facials, Body treatments
Centro Holistico Maya
Playa del Carmen, ROOSkills
Spa operations
Timeline
Spa Manager
Westin Los Cabos Hotel
2022.03 - Current
Spa Manager
Villapremiere Boutique Hotel, Buenaventura Hotel & Hacienda Hotel
2019.11 - 2022.02
Spa Manager
Dreams Villamagna Hotel (AmResorts)
2018.05 - 2019.10
Spa Supervisor
W Hotel (Marriott)
2016.05 - 2018.03
Bachelor of Senior Management -
Universidad de Especialidades
English as a second lenguage -
Mid City
Spa therapist - Massages, Facials, Body treatments
Centro Holistico Maya
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