Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Alexander Ochoa Alldredge

Mexicali, Baja California

Summary

Skilled Document Control Specialist with relevant background in managing and maintaining crucial company documents. Strengths include strong organizational skills, keen attention to detail, and familiarity with document control systems. Experience includes formulating procedures for document management, ensuring compliance with industry regulations, and contributing to team efficiency by maintaining orderly and updated physical and digital records.

Overview

18
18
years of professional experience

Work History

Document Control Specialist 1

Intuitive Surgical
Mexicali, Baja California
07.2023 - Current
  • Reviewed document control records for accuracy and completeness.
  • Maintained all documents in a secure electronic database.
  • Coordinated document reviews and approvals between departments.
  • Prepared reports on document control activities as required by management.
  • Tracked changes to documents according to established policies and procedures.
  • Ensured that documents met all quality requirements before being released for distribution or use.
  • Monitored progress of projects to ensure timely completion of documentation tasks.
  • Analyzed existing workflow processes related to document control operations and identified opportunities for improvement.
  • Collaborated with other departments on the implementation of new processes or systems related to document control.
  • Resolved discrepancies between versions of documents prior to their approval or release.
  • Responded quickly to requests from internal customers regarding the status of their documents or projects.
  • Provided technical assistance when needed in order to troubleshoot any issues related to document control operations.
  • Identified errors and suggested appropriate edits.

Supply Chain Coordinator

Aqualung
Mexicali, Baja California
07.2022 - 07.2023
  • Developed and maintained supplier relationships to ensure timely delivery of goods.
  • Monitored inventory levels, identified discrepancies, and adjusted accordingly.
  • Coordinated with internal departments to ensure product availability and quality standards were met.
  • Analyzed data from various sources to develop reports on production, inventory, shipping, and distribution processes.
  • Collaborated with logistics team members to coordinate transportation of raw materials and finished products.
  • Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.
  • Assisted in resolving customer service issues related to deliveries or product quality concerns.
  • Performed periodic reviews of warehouse operations for efficiency improvements.
  • Provided training and guidance to junior staff members on supply chain processes.
  • Oversaw smooth and efficient product flow through different departments.
  • Completed inventory counts as scheduled and resolved variances.

Customer Service Representative

Accuride International
Mexicali, Baja California
11.2017 - 07.2022
  • Qualify B2B leads in U.S. and Canada through inbound sources for Senseon Secure Access.
  • Conduct the onboarding process of our Product and Software.
  • Manage multiple accounts through CRM (Customer Relationship Management).
  • Answer incoming technical inquiries about product and order inquiries from customers through calls and emails.
  • Identify prospect clientele, decision maker and long-term opportunities.
  • Establish and maintain business relationships with new clients.
  • Conduct presentations with business prospects to discover and match their needs with product solutions to close sales.
  • Upsell and cross-sale when possible.
  • Loop in Field Sales Representatives to drive sales and strategic deals or partnerships.
  • Weekly conference calls with the company's vice president, National Sales Manager and Field Sales Agent to discuss incoming leads, active opportunities and closed won and lost projects.
  • Trained new employees on product knowledge, ordering, sales and technical support.
  • Assist at International Trade shows to engage new leads.
  • Follow-up with all customer leads generated from trade shows.
  • Qualify leads: follow appropriate prospecting steps and generate new business.
  • Respond to all client inquiries.
  • Work closely with engineering, shipping and manufacturing by coordinating orders, delivery and post sales support.
  • Provide timely and accurate sales reports to direct supervisors.

AT&T Instructor

Telvista
Mexicali, Baja California
02.2014 - 11.2017
  • Train new recruits on Customer Service skills and products for AT&T.
  • Conduct several types of evaluations to determine the knowledge and set of skills acquired during the 1-month training period.
  • Coordinate with the Supervisors at the operations floor to distribute new candidates to their respective teams.
  • Provide monthly QA follow ups on each agent performance.

Store Manager

Frozen Yogurt
Mexicali, Baja California
01.2010 - 02.2014
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Technical Support Agent

Telvista
Mexicali, Baja California
01.2007 - 01.2010
  • Provided technical assistance to customers via phone, email and online chat.
  • Assessed customer inquiries to determine the best course of action for resolution.
  • Created detailed documentation of customer interactions and troubleshooting steps taken.
  • Analyzed system logs and identified potential software or hardware issues.
  • Installed, configured, tested, maintained and troubleshot systems and applications.
  • Resolved network connectivity issues by resetting modems and routers.
  • Performed remote diagnosis and repairs on computers with operating system problems.
  • Evaluated user needs to recommend appropriate hardware solutions.
  • Troubleshot printer drivers and other peripheral device malfunctions.
  • Verified that proper security measures were implemented on all systems.
  • Managed multiple customer requests simultaneously while maintaining a high level of customer service.

Education

Law (Pre-Law)

Universidad Autonoma De Baja California
Mexicali, Baja California

Skills

  • Document Management
  • Database Maintenance
  • Records Management
  • Document Review
  • Version control
  • File documentation

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Document Control Specialist 1

Intuitive Surgical
07.2023 - Current

Supply Chain Coordinator

Aqualung
07.2022 - 07.2023

Customer Service Representative

Accuride International
11.2017 - 07.2022

AT&T Instructor

Telvista
02.2014 - 11.2017

Store Manager

Frozen Yogurt
01.2010 - 02.2014

Technical Support Agent

Telvista
01.2007 - 01.2010

Law (Pre-Law)

Universidad Autonoma De Baja California

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Paul Alexander Ochoa Alldredge