Paul E. Contreras Lobato
Engineering Student With Customer Service Experience
Summary
Bilingual Customer Service and Sales Agent with over two years of experience delivering exceptional customer support and maintaining high-quality standards in high-volume environments. Skilled in communication, problem-solving, and tailored solutions to improve customer satisfaction. Currently pursuing a degree in Systems Engineering, with technical expertise in software development tools, Agile methodologies, and basic programming. Proficient in Spanish and English.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Bilingual Customer Service and Sales Agent
TELVISTA
10.2022 - 10.2024
- Assisted call-in customers with inquiries and orders, ensuring a smooth and efficient experience.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Managed high call volumes efficiently, averaging 60+ calls per day while maintaining quality standards.
Education
Bachelor's - Systems Engineering
UVM - Universidad Del Valle De Mexico
05.2001 -
High School Diploma -
UVM - Universidad Del Valle De Mexico
05.2001 -
Skills
Soft Skills
- Communication skills
- Problem-solving
- Fast learner
- TeamWork
- Customer focus and empathy
Technical skills
- Software Development Tools(Git/GitHub, VScode)
- Agile/Scrum methodology (familiarity with workflows)
- Proficient in Microsoft Office and Google Workspace
- Basic programming: JS, HTML, CSS, JAVA
Timeline
Bilingual Customer Service and Sales Agent
TELVISTA
10.2022 - 10.2024
Bachelor's - Systems Engineering
UVM - Universidad Del Valle De Mexico
05.2001 -
High School Diploma -
UVM - Universidad Del Valle De Mexico
05.2001 -
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