ERP 10
Paulina Del Angel
Monterrey
Summary
Skilled Collections Intern with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Logistics intern
TMC a Division by CH Robinson
4 2024 - Current
- Build connections with internal and external teams, including suppliers, carriers, and customers
- Learn about operations management, transportation systems, and sales in the logistics industry.
- Monitored shipment statuses closely, proactively addressing potential delays or issues before they impacted our clients.
- Enhanced supply chain efficiency by optimizing transportation routes and load planning.
Finance Operations/Accounts Receivable Intern
Epicor Software
2024.01 - 2024.04
- Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed
- Audit billing data prior to billing
- Respond to and resolve customer billing inquiries, such as billing, credits or contract/project adjustments through research, interdepartmental communications, and analysis.
- Enhanced team efficiency with thorough documentation of account activities and payment statuses.
- Provided support during audits by preparing necessary documentation and responding to auditor requests as needed.
- Streamlined invoice processing, maintaining accurate records to ensure timely payments.
Customer Service Representative
TATA Consultancy Services
2022.07 - 2022.11
- Assist customer with questions about the company, products, or services, resolve customer complaints, handle returns and exchanges, address billing concerns, sell products and services, handle a large number of incoming calls in a timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Teleperformance
1 2020 - 1 2022
- Handle a large number of incoming calls in a timely manner, follow the correct script while handling different issues, identify the customer needs, clarify information, provide technical support, solve billing inquiries, offer solutions or alternatives to the issue.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Lic. Negocios internacionales -
UNIVERSIDAD AUTONOMA DE NUEVO LEON
2020.01 - 2025.05
Skills
Pricing understanding
Sales skills
Customer service abilities
Logistics Analysis
Transportation Planning
Supply Chain Solutions
Debt management
Credit adjustments
Collections processing
Repayment plan structuring
Delinquent account management
Fair debt practices
Software
Softrax
Navisphere/TMS
Languages
English
Advanced (C1)
Timeline
Finance Operations/Accounts Receivable Intern
Epicor Software
2024.01 - 2024.04
Customer Service Representative
TATA Consultancy Services
2022.07 - 2022.11
Lic. Negocios internacionales -
UNIVERSIDAD AUTONOMA DE NUEVO LEON
2020.01 - 2025.05
Logistics intern
TMC a Division by CH Robinson
4 2024 - Current
Customer Service Representative
Teleperformance
1 2020 - 1 2022
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