Paulina Estevez Puggioli
Ñuñoa
Summary
A dedicated and reliable professional with strong experience in customer service and reception, excelling in delivering exceptional client experiences. Fluent in English (B2, certified by Oxford), I easily communicate with international clients, ensuring smooth interactions and top-tier service. Skilled in problem-solving, organization, and adapting to dynamic environments, I thrive in fast-paced settings and am committed to maintaining a high standard of customer satisfaction. My ability to handle multiple tasks efficiently and work collaboratively makes me a valuable asset to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Nails Bar Chile
02.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
High School Diploma -
The Angels School
Ñuñoa, Chile12-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- Mail handling
- Calendar management
- Typing speed
- Bookkeeping
- Front desk operations
- Reception desk management
- Attention to detail
- Customer service
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
- Relationship building
- Billing and invoicing
- Positive and professional
Certification
Oxford B2 English Certification
The B2 certification from Oxford University demonstrates a strong command of the English language, enabling the holder to confidently engage in complex conversations, understand detailed texts, and communicate effectively in professional and social contexts. The certification reflects an advanced understanding of grammar, vocabulary, and communication skills, allowing for clear and structured expression in both written and spoken English.
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
French
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
Receptionist
Nails Bar Chile
02.2022 - 02.2024
High School Diploma -
The Angels School
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