Paulina Estévez

Distribute medical charts, bills, and records to Case Managers and Lawyers to prep for trial. Maintain accurate records by following hospital procedures. Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner. Keep all medical records confidential and protected. File all patients' medical records and information. Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records. Prep all necessary documents from medical providers so that our lawyers can represent our clients in court.

Answer phones, coordinate technician schedules, following up with clients is extremely important, clerical/daily administrative duties and assist with special projects as needed. Must be comfortable answering a high volume of calls from the US and scheduling technician routes in an efficient manner. Also will help with social media and marketing. We are looking for a dedicated professional with an eye for detail, an interest in professionalism and a commitment to positive customer service experiences. Trained other schedulers as well.

Check in, Check out, invoices, billing, debts, RSVP’s and tending to the client.

Primarily in French. Receving calls, managing several Executive’s agendas, making payments, sending emails and helping to organize the work week.

Adjuster for Safe Auto. This included taking random calls from clients that were reporting car accidents or any problem with their vehices and opening up a new claim I also had designated clients per state in the USA in which I was expected to preform daily follow up’s until their claim was resolved. This ranged from contacting law enforcement, checking CCTV, speaking to other insurance companies and people involved in the accident, getting clients into rentals, paying for their medical fees, choosing a body shop for their vehicle and following up with said body shop amongst other tasks. We worked as a team, other adjusters could work my claim just as I could work theirs but at the end each was responsible for the payments and the major decsions that had to take place in resolving each claim.

Executive Assistant/Scheduler/PR for Harky´s Chimney Assistant to the owner of Harky´s Chimney (based in Houston but remote work) as well as dealing with any emails, invoices, estimates, payments, PR & Marketing. Did a three person job all by myself .