PAULINA GARCÍA CASTRO
Guadalajara
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
GORDIAN STAFFING
09.2023 - 12.2024
- Ensured accurate record-keeping data entry and database management for company information.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Updated reports, organized accounts and information, and generated reports for company database.
- Managed the process of bid requests according to the community's or manager's need.
- Assisted executive management with special projects as needed to support overall business objectives.
- Assisting with payment posting.
- Cleared out invoices.
- Ensured that the daily payments required were recorded in the correct account.
- Maintained strict confidentiality of sensitive information.
- Aided in accounting reconciliation of several communities.
AUXILIARY ADMINISTRATOR AND MARKETING AID
MEGA TRAVEL DE OCCIDENTE
07.2021 - 07.2023
- Increased customer engagement through social media
- Planned marketing initiatives and leveraged referral networks to promote business development
- Entered and maintained departmental records in company database
- Maintained personnel records and updated internal databases to support document management
- Management of travel agency registry, account updates, traveling packages and insurance
- Auditing of sales files, receipts and of traveling packages
- Responsible for monthly advertisement designs and promotions
- Assistant in business event organization and logistics
- Managed currency exchange and credit card payments and weekly sales reports
- Provided customer service to agencies via email and phone calls
- Marketing assistant to General Management
MARKETING ASSISTANT
MEGA TRAVEL DE OCCIDENTE
01.2019 - 09.2019
- Proofread marketing collateral ahead of printing to eliminate errors
- Managed and created content for Facebook, and Instagram
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Created customized marketing materials to increase product awareness
- Researched and evaluated potential new markets and products
- Quote manager for business events
- Customer service representative for communication between travel agencies specializing in advertisement and events
RESTAURANT CASHIER
SUNNY SIDE UP
07.2016 - 05.2017
- Monitored self-checkout systems and provided help in resolving complex problems
- Performed cash, card and check transactions to complete customer purchases
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers entering store and responded promptly to customer needs
Education
BACHELOR'S DEGREE - Tourism
CENTRO UNIVERSITARIO DE CIENCIAS ECONÓMICO-ADMINIS
12.2022
High School Diploma -
NEW HAMPSTEAD HIGH SCHOOL
12.2016
No Degree -
WEST CHATHAM MIDDLE SCHOOL
12.2012
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Foreign Language (Spanish and English 100%)
- Communication
- Flexible and Adaptable
- Active Listening
- Attention to Detail
- Data entry
- Documentation and recordkeeping
- Administrative support
- Invoice processing
- Task prioritization
Languages
English
Timeline
ADMINISTRATIVE ASSISTANT
GORDIAN STAFFING
09.2023 - 12.2024
AUXILIARY ADMINISTRATOR AND MARKETING AID
MEGA TRAVEL DE OCCIDENTE
07.2021 - 07.2023
MARKETING ASSISTANT
MEGA TRAVEL DE OCCIDENTE
01.2019 - 09.2019
RESTAURANT CASHIER
SUNNY SIDE UP
07.2016 - 05.2017
High School Diploma -
NEW HAMPSTEAD HIGH SCHOOL
No Degree -
WEST CHATHAM MIDDLE SCHOOL
BACHELOR'S DEGREE - Tourism
CENTRO UNIVERSITARIO DE CIENCIAS ECONÓMICO-ADMINIS