Paulina Gonzalez
Medical Interpreter-Translator
Mexico ,Mexico
Summary
Customer Care Specialist with Expertise in Multilingual Support and Healthcare Communication
Highly skilled in delivering clear, empathetic, and effective patient communication via phone and chat to enhance healthcare service experiences. Experienced in assisting with billing inquiries, payment processing, and service coordination, ensuring timely and accurate resolution of patient concerns. Proven ability to engage with diverse patient populations using cultural sensitivity and professionalism. Adept at translating complex medical information accurately to improve patient understanding and satisfaction. Committed to maintaining high first-call resolution rates and excellent patient satisfaction scores in fast-paced healthcare environments.
Overview
18
18
years of professional experience
4036
4036
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Medical Interpreter
Language Services Associates
Mexico
11.2018 - Current
- Medical Interpreter & Patient Care Communication Specialist
Skilled in bridging language gaps to enhance patient experience and support quality care. Proficient in medical terminology and empathetic communication, ensuring patients fully understand their diagnoses, treatment options, and care instructions. Committed to delivering accurate, culturally sensitive interpretation while promoting trust, comfort, and clarity in every patient interaction. Experienced in high-volume healthcare settings with a focus on compassion, confidentiality, and service excellence.
Freelance Translator
Harmer Sharp
Mexico
07.2018 - 11.2020
- Expert in translating diverse document types—including medical, pharmaceutical, legal, scientific, and financial content—with a focus on linguistic accuracy, subject-specific terminology, and contextual clarity. Skilled at adapting complex information for target audiences while maintaining tone and intent.
Interpreter
Language Line Solutions
Mexico
09.2012 - 09.2018
- Professional Medical Interpreter
Experienced in medical terminology and patient-provider communication, with a strong track record of delivering accurate and culturally sensitive interpretation in clinical settings. Skilled in facilitating clear, precise language support to ensure effective understanding between healthcare professionals and diverse patient populations. Proven ability to remain composed and detail-oriented in fast-paced, high-pressure environments.
Sales Representative
Calling Solutions
Mexico
02.2009 - 11.2009
- Provided phone and chat support to promote Verizon Fios services, including cable, internet, and phone packages. Delivered clear, personalized communication to address customer inquiries, explain service options, and resolve concerns—ensuring a positive experience and fostering long-term customer satisfaction.
Bilingual Customer Service Representative
Teletech
Mexico
01.2008 - 01.2009
- Delivered phone-based customer care by assisting with billing inquiries, processing payments, and facilitating service upgrades. Consistently achieved high first-call resolution rates and maintained excellent customer satisfaction scores by providing clear, empathetic, and efficient support.
Education
Associate of Arts - Linguistics
UVM
México 06.2029
SENIOR INTERPRETER CERTIFICATE -
HUMAN QUALITY
01.2015
CERTIFICATE - Listening 480, Reading 430
TOEIC
EBC08.2013
High School Diploma -
SISTEMA ABIERTO
México 02.2004
Skills
Interpretation accuracy
Call management
Language fluency
Continuing education
Medical terminology
Healthcare systems
Patient escort
Medical ethics
Medical terminology proficiency
Problem-solving aptitude
Effective communication
Confidential information protection
Certification
ETS TOEIC CERTIFICATE
Timeline
Medical Interpreter
Language Services Associates
11.2018 - Current
Freelance Translator
Harmer Sharp
07.2018 - 11.2020
ETS TOEIC CERTIFICATE
08-2013
Interpreter
Language Line Solutions
09.2012 - 09.2018
Sales Representative
Calling Solutions
02.2009 - 11.2009
Bilingual Customer Service Representative
Teletech
01.2008 - 01.2009
Associate of Arts - Linguistics
UVM
High School Diploma -
SISTEMA ABIERTO
SENIOR INTERPRETER CERTIFICATE -
HUMAN QUALITY
CERTIFICATE - Listening 480, Reading 430
TOEIC
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