Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAULINA MARTÍNEZ

Project Manager

Summary

Over 10 years experience in multifaceted roles including Rollout Project Manager, Core Project Manager, and Service Delivery Manager, implementing OLA's, KPI's, and SLA's to elevate service standards and efficiencies. Overseeing the establishment and negotiations with internal and external customers, leading global teams of 5-15 people and business cases from 2 to 10 USD per year.

Overview

14
14
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Project Manager

ECOM
Mexico City
09.2024 - Current
  • Led the planning, execution, and monitoring of cross-functional projects, ensuring compliance with time and scope commitments.
  • Implemented a governance framework for the IT Project Management Office (IT PMO), standardizing project management, control, and reporting processes.
  • Oversaw end-to-end development and integration of enterprise applications, aligning solutions with business needs and technical architecture.
  • Participated in the implementation of data lake projects, supporting data ingestion, governance, and access strategies to enable scalable analytics.
  • Coordinated technical and functional teams using Agile methodologies (Scrum), fostering collaboration and incremental value delivery.

Project Manager

CALLI
Reading
10.2021 - 10.2023
  • I led the strategic development of software solutions, utilizing financial analysis and stakeholder engagement to ensure project success.
  • I efficiently managed software project budgets, optimizing resource allocation and achieving a 32% increase in project profitability through effective software lifecycle management.
  • I managed project status and reports, ensuring that the development team stayed on schedule.
  • I chaired governance meetings to ensure the proper implementation of APIs and web services.
  • I developed and executed the software strategy, setting clear objectives aligned with the product in collaboration with the project manager and development team.
  • I optimized operational impact and reduced resource costs by 28% through efficient planning and the implementation of agile practices and project management.
  • Operations Improvement Project: Developed and executed business strategies to increase income around 50% within the next two years.
  • Monitoring Change Requests and aligning with project stakeholders getting 89% en customer satisfaction.

Sourcing Project Manager

Telmex
Mexico City
12.2016 - 10.2020
  • Business Case value 10 M USD per year, distributed among 9 ASPs and LSPs.
  • Improved procurement operations and enhanced vendor selection processes for 3PPs; decreased maximum time for presentation, selection, and strategy execution from three months to one month, driving faster results and enhancing project delivery timeline.
  • Led contract negotiations yielding 210K USD in savings: optimized rates, standardized scopes, expanded national coverage, and reduced administrative burden by consolidating suppliers, resulting in improved effectiveness and streamlined processes.
  • Orchestrated the development and implementation of project governance protocols and performance metrics alignment; aligned project objectives with business goals and KPIs, leading to an 18% increase in project success rate.
  • Liaison and negotiation with the ASP.
  • Development of new suppliers and RFP process coordination.
  • Including Certifications Plans Setup, Review, Implementation and Validation.
  • Managed and validated ASP liabilities for equipment deliveries, guaranteeing precise installation processes and maintaining high standards of quality and accuracy in all activities.
  • Resolved accounts payable and GR-related complaints from ASPs, ensuring timely processing and issue closure.
  • Direct dealings with internal and external suppliers (Regional/Local and third-party executives).
  • Operations Improvement Project: Executed a project to refine the communication plan between regional management and local suppliers, achieving a 15% boost in supply chain efficiency by fostering better collaboration and implementing performance-driven strategies.
  • Supported the achievement of the company’s objectives: Reduced max time of presentation, selection and execution of procurement strategies with 3PP’s from three to one month.
  • Negotiated and optimized contract rates with suppliers, resulting in a 22% reduction in operational costs, while standardizing scopes and expanding national coverage, streamlining administrative processes and enhancing company profitability.
  • Establishment of service standards, homogenizing requirements matrix for all 3PPs.
  • Directed analysis of statistical data from LSP operations to identify and group efficient strategies, streamlining operation models, negotiations, pricing catalogues, routes, scope, and suppliers.
  • Implementation of controls in deviations approvals driving cost reductions of up to 10% by identifying and mitigating inefficiencies in project expenditure.

Service Delivery Manager

Sinetworks
Mexico City
07.2015 - 12.2016
  • 350 Manage Services tickets per month (4 M USD).
  • Portfolio Management, Monitoring & Control (Planning, Development, Implementation, Acceptance) E2E Cash Flow follow up, contributing to decision making for the business and identifying opportunity areas.
  • Refined customer operational escalation processes, collaborating with key stakeholders to reduce response time by 40% and enhance overall customer satisfaction levels.
  • Orchestrated the development, progress tracking, and results assessment of a 15-member project team; attained a 15% boost in team productivity.
  • Review and Management of accounts payable for third-party suppliers accordingly to each contract.
  • Operations Improvement Project: Effective PoD collection for payment process success and a monthly executive reporting for closing periods with customers to get final acceptance in less than < 1 week.
  • Improvement of customer relationship and Team work development.
  • Effective implementation of workflow processes within internal and external customers.
  • Enhanced operational assistance performance, maintaining 96% on-time delivery and QoS compliance, with deviations kept under 10%.
  • Processes & SLA adherence established for project team with max deviation (15% Audited cases).

Project Manager

Cisco
Mexico City
01.2015 - 07.2015
  • Leadership owner for all activities at “Mexico Conectado Project” delivery for Telmex.
  • Deployment 1,613 sites (6.1 M USD).
  • Drove the establishment of efficient Methods & Procedures, spearheaded the implementation and follow-up of Processes & Tools, and led continuous improvement initiatives; enhanced operational effectiveness, increasing overall productivity by 30%.
  • Time plan and delivery monitoring and control responsibility.
  • Operations Improvement Project: Successful implementation of project structure and packages.
  • Produced detailed project deliverable documentation, encompassing project scope, milestones, and KPIs, facilitating seamless communication and collaboration among project teams, resulting in a 30% improvement in project delivery accuracy.
  • Best in Class acceptance for payment of 1,613 sites within record rejection (only 1%).

Project Planner

Ericsson Telecom
Mexico City
02.2013 - 01.2015
  • Deployment 65 Core sites (3.5 M USD) 2,000 Sites rollout RBS Carrier aggregation (8.1 M USD).
  • Budget planning and administration.
  • Led the strategic coordination and management of project activities, enforcing adherence to control procedures and internal governance standards; ensured alignment with business processes to streamline operations and enhance regulatory compliance.
  • Preparation of project plans, methods & procedures and logistics budget optimization for deployment.
  • Monitoring and control of operational status for project Planning, Procurement, Implementation, Delivery, Acceptance.
  • Operations Improvement Project: Successful documentation completion for all project deliverables.
  • Payment recovery for implemented sites not paid from last 5 years (remaining projects – 45 Core Sites -2.7 M USD).
  • 100% Acceptance for payment purposes in 65 Core sites (MGW, APZ, HLR), improving Cash-flow indicators.

Implementation Manager

Alcatel – Lucent
Mexico City
04.2011 - 02.2013
  • Implementation leader for access technology projects (Broadband Terminal Equipment) for Telmex within nationwide deployment ~ 5,000 Sites.
  • Directed control and optimization efforts to manage hardware failures, uphold contractual installed base guarantees, and mitigate cost risks from over provisioned estimations; delivered a 10% decrease in unnecessary costs.
  • Operations Improvement Project: Elevated to Coordinator in just 3 months by assuming ownership of team functions; transformed workflows, implemented process improvements, and delivered measurable results, demonstrating agility, strategic thinking, and strong leadership capabilities.

Education

BA - Electronic Instrumentation & Control Engineering

Universidad Autónoma Metropolitana

Skills

  • Project Management Methodologies (PMI, Prince 2, Seniority Boost, Scrum Master, Agile Methodology, Waterfall Methodology)

  • IT Frameworks & Best Practices (ITIL Foundations)

  • Management & Productivity Tools (Microsoft Projec, Jira, Asana, Service Now )

  • Document & Workflow Automation (Power BI, Miro , Ludichart )

  • Software Development & Integration (Enterprise application integration, Data lake implementation, cloud-based solutions)

Telecom (3G , 4G, LTE, VoLTE, MGW, HSS, HLR)

Certification

ITIL Foundations

Timeline

Project Manager

ECOM
09.2024 - Current

Project Manager

CALLI
10.2021 - 10.2023

Sourcing Project Manager

Telmex
12.2016 - 10.2020

Service Delivery Manager

Sinetworks
07.2015 - 12.2016

Project Manager

Cisco
01.2015 - 07.2015

Project Planner

Ericsson Telecom
02.2013 - 01.2015

Implementation Manager

Alcatel – Lucent
04.2011 - 02.2013

BA - Electronic Instrumentation & Control Engineering

Universidad Autónoma Metropolitana

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PAULINA MARTÍNEZProject Manager