Paulina Pineda Saenz
Ciudad Juárez
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Foxconn Technology Group
08.2022 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Representative Home Office
OneStar Long Distance
05.2022 - 08.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Bilingual Call Center Representative Home Office
GGA Solutions
12.2020 - 08.2021
- Sought ways to improve processes and services provided.
- Approved and terminated customer contracts upon request.
- Collaborated with colleagues on cross-functional initiatives aimed at enhancing the overall customer experience across multiple touchpoints.
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Human Resources Development
Universidad CNCI Virtual
Monterrey, Nuevo León, MexicoHigh School Diploma -
Preparatoria Colegio Obregon
Ciudad Juárez, Mexico06.2016
Skills
- Guest Relations
- Office Organization
- Documentation And Reporting
- Basic Math
- Multi-Line Phone Systems
- Microsoft Office
- Document Control
- Issue handling
- 36 wpm Typing Speed
- Calendar Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Receptionist
Foxconn Technology Group
08.2022 - Current
Sales Representative Home Office
OneStar Long Distance
05.2022 - 08.2022
Bilingual Call Center Representative Home Office
GGA Solutions
12.2020 - 08.2021
No Degree - Human Resources Development
Universidad CNCI Virtual
High School Diploma -
Preparatoria Colegio Obregon
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