Paulina Vélez Curiel
Tlalnepantla de Baz
Summary
To secure a position in sales or public relations where I can utilize my customer service and communication skills to achieve quality results in a world-class company.
Overview
5
5
years of professional experience
Work History
Cashier
Librerías Gandhi- Satélite
07.2018 - 09.2018
- Achieved customer satisfaction by efficiently carrying out assigned duties, resulting in positive recommendations and feedback from internal and external clients.
General Administrative Assistant and Customer Service
Multi-service Locksmith
09.2018 - 05.2019
- Assisted with administrative tasks and provided excellent customer service to clients, resulting in increased customer loyalty and retention.
Barista • Administative • Cashier • Customer Service
Starbucks México de Alsea
06.2019 - 02.2020
- Provided exceptional customer service and attention, developed strategies to maintain customer connection, and achieved sales targets.
Hostess • Recepcionist • Customer Service • Mixology
Grupo Fisher´s SA de CV
02.2020 - 11.2021
- Managed reception and hosting duties, provided excellent customer service, and achieved sales targets in mixology.
Hotel Volunteer • Waitress • Karaoke Eintertainer
Selina - Puerto Escondido
01.2022 - 04.2022
- Demonstrated adaptability and creativity in working in a tourist environment, provided excellent customer service, and helped with hotel operations.
Customer Service Representative • Bilingual
Booking.com for TTEC
08.2022 - 04.2023
- In this role, I handle customer service inquiries and complaints related to reservations, purchase-sale policies, and other issues for Booking.com customers
- I am responsible for providing timely and effective solutions to customer concerns while maintaining a positive attitude and demeanor
- This role has allowed me to develop my communication and problem-solving skills while working in a fast-paced environment.
Customer Service Representative • Tech Support • Troubleshooting Assessment • Bilingual
SquareTrade for Foundever
07.2023 - 11.2023
- Provided exceptional customer service by assisting clients with appliance warranty inquiries and claims
- Conducted troubleshooting sessions to address and resolve issues related to appliances covered under warranties
- Utilized technical expertise to offer support for the functionality of SquareTrade's appliance apps
- Demonstrated strong communication skills to guide customers through the warranty process and troubleshoot effectively
- Maintained a high level of customer satisfaction through attentive and personalized assistance.
Education
General Baccalaureate in Economic-Administrative Area - undefined
Instituto Cultural Benjamín Franklin
Ciudad Satélite, EdomexSkills
Teamwork
Training
UNIR University, 03/01/23, Online Marketing
Timeline
Customer Service Representative • Tech Support • Troubleshooting Assessment • Bilingual
SquareTrade for Foundever
07.2023 - 11.2023
Customer Service Representative • Bilingual
Booking.com for TTEC
08.2022 - 04.2023
Hotel Volunteer • Waitress • Karaoke Eintertainer
Selina - Puerto Escondido
01.2022 - 04.2022
Hostess • Recepcionist • Customer Service • Mixology
Grupo Fisher´s SA de CV
02.2020 - 11.2021
Barista • Administative • Cashier • Customer Service
Starbucks México de Alsea
06.2019 - 02.2020
General Administrative Assistant and Customer Service
Multi-service Locksmith
09.2018 - 05.2019
Cashier
Librerías Gandhi- Satélite
07.2018 - 09.2018
General Baccalaureate in Economic-Administrative Area - undefined
Instituto Cultural Benjamín Franklin
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