Paulina Viridiana Cervantes Pérez
Talent Acquisition Specialist
Mexico City
Summary
Experienced Talent Acquisition Specialist with expertise in managing end-to-end recruitment processes. Proficient in customizing strategies to meet specific position requirements and efficiently sourcing high-caliber candidates. Proven track record of cultivating a collaborative work environment and seamlessly collaborating with team members.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Talent Acquisition Specialist
Nearsol
09.2023 - 12.2024
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Bilingual Advocate
Marriott
03.2023 - 09.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized strong organizational skills to efficiently manage high call volumes without compromising service quality.
- Maintained thorough knowledge of company products, services, and policies to provide accurate information and guidance to customers.
- Streamlined communication for non-English speaking customers, providing comprehensive support and ensuring their needs were met.
Quality Assurance
Telat
04.2021 - 03.2023
- Participated in quality assurance initiatives, evaluating protocols and suggesting improvements as needed.
- Report non-conformities and incidents observed to supervisors and company managers.
- Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
- Implemented quality assurance measures to maintain high-performance standards throughout the organization.
- Collaborated with team members for consistent quality assurance in call handling.
Education
High School Diploma -
Eagles Landing High School
Skills
Interpersonal communication
Candidate sourcing
Screening resumes
In-person and telephone interviewing
Onboarding processes
Time management
Problem-solving
Multitasking
Teamwork and collaboration
Timeline
Talent Acquisition Specialist
Nearsol
09.2023 - 12.2024
Bilingual Advocate
Marriott
03.2023 - 09.2023
Quality Assurance
Telat
04.2021 - 03.2023
High School Diploma -
Eagles Landing High School
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