Paul Marie L Rock
Tech Support, Travel Guide, Appointment Setter
Mexico City
Summary
Dynamic travel guide with a proven track record at Resort Condominium International, excelling in customer service and budget management. Expert in logistics and relationship building, I enhance client experiences through tailored travel solutions. Recognized for increasing repeat clientele by delivering memorable adventures and exceptional support in the tourism and hospitality sector.
Overview
7
7
years of professional experience
1
1
Language
3
3
years of post-secondary education
Work History
Travel Guide
Resort Condominium International
Mexico City, Mexico (Remote)
02.2025 - Current
- Managed budgets effectively while planning trips, ensuring a balance between quality experiences and cost-efficiency for customers.
- Increased repeat clientele by delivering exceptional customer service and memorable travel experiences.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations worldwide.
- Organized successful group outings by coordinating logistical details such as transportation arrangements, dining reservations, and activity bookings.
- Cruise Trips
- Hotels
- Cars
Phone Operator
Live Aqua Resort
Dominican Republic
01.2023 - 07.2023
- Answering calls in English French Spanish
- Taking Guest orders for Breakfast Lunch and Dinner
Tech Support
Alorica
Dominican Republic (Remote)
05.2021 - 04.2023
- Inbound calls for Samsung Devices Tier 1 2 3
- Troubleshooting Devices
- Appointment
- Refund Device parts
Appointment Scheduler
CCD
Dominican Republic (Remote)
06.2021 - 09.2022
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
Hotel Resort/Phone Operator
Royalton Bavaro/Punta Cana
Dominican Republic
08.2018 - 06.2020
- Answering calls
- Take orders Breakfast Lunch and Dinner - English French Spanish
- Oder Delivery
- Room Service
Skills
Destination and product knowledge
Supporting skills
Adaptability and problem-solving
Communication and customer service
Faster Task Switching
Information Processing
Problem-Solving
Empathy and Relationship Building
Tourism and Hospitality
Fast learner
Education
Secondary
College Univers Frere Raphael
Haiti 09.2008 - 10.2011
Timeline
Travel Guide
Resort Condominium International
02.2025 - Current
Phone Operator
Live Aqua Resort
01.2023 - 07.2023
Appointment Scheduler
CCD
06.2021 - 09.2022
Tech Support
Alorica
05.2021 - 04.2023
Hotel Resort/Phone Operator
Royalton Bavaro/Punta Cana
08.2018 - 06.2020
Secondary
College Univers Frere Raphael
09.2008 - 10.2011