Pedro Martin

• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs and monitored performance.
• Drove team success through shared vision and recognition of quality performance.
• Identified plans and resources required to meet project goals and objectives.
• Created transition of Argentinian Business model into Mexico
• Created project and business team
• Managed AI adaptation
• Created new customer segment
• On track to penetrate market and acquire around 2% to 5% of customer base in 2 - 3 years

• Project Developed

• Created CRM with outside contractors to improve patient management as well as patient acquisition
• Created Doctor Reference program that included created a software that would keep doctors in loop on how their patients are improving.
• Expansion into three deferent states in Mexico
• Currently helped create expansion plan into LATAM
• Currently created joint venture with a hospital in LATAM to integrate mental health clinic into their system.

Business Operations

• Develop and implement strategies to achieve optimization of Operations within the business cycle, and achieved improvement of processes, metrics and objectives that contribute to growth and profitability.

• Design and implement sales and marketing metrics (KPIs).

• Leading the business model of the Autism clinic in Mexico, as well as establishing a referral program with Doctors.

• Participate in the measurement and monitoring of business objectives and financial reports to identify predictive factors for the improvement of the department.

• Perform business analysis to innovate the product portfolio and improve the brand.

• Ensure continuous improvement within business processes to maximize their effectiveness and impact on meeting objectives.
 We achieved sales growth guided by KPIs, through 5% - 10% annual growth and increasing the conversion of first-time customers from 45% to more than 80%.
 Increased customer satisfaction from 60% to over 92%
 I designed a guide through a “Balance scorecard” that put our desired metrics to arrive (Conversion of first-time patients, Sales and Patient Satisfaction).
 Through the monitoring of financial reports, we were able to increase the average profit per patient from 23% to 30%, minimizing expenses and reducing the average price of treatment from 91,000 pesos to less than 40,000.00 MN.
 View growth of 1.5 million for month from 3 million for month.
 Growth of Possible Clients from 200 per month to 426 per month.
 Clients growth per clinic from 36 per month to 84.
 Growth of Closed clients per clinic from 15 to 37 per clinic

• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs and monitored performance.
• Drove team success through shared vision and recognition of quality performance.
• Accelerated progress by continually reviewing performance, budgets and project timelines.
• Created distribution network that would allow our E-Commerce sales to arrive within 2-3 days.
• Created and managed PR and created brand in Mexico
• Led project teams through design, construction and launch process.
• Updated operational methods and oversaw accounting procedures for improved efficiency
• Developed and initiated projects, managed costs and monitored performance

• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
• Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Prepared, maintained and distributed project reports to appropriate stakeholders.
• Certified in https://coursera.org/share/ae59f3fbc5120a12485a404ff2b012df for project management.