Pedro Martin Gomez

Responsible for the opening and growth of Google's business units, Service Now, Monday and software development in Mexico, turning them into premier partners in less than 2 years.

Some on my main responsibilities has been.

• Leadership during the transition between Devoteam to Hiberus Mexico.
• Consolidated alliances & partnerships (Google, Servicenow & Monday.com) getting the high level partnership locally in each one.
• Development of new business with leading clients in their industry (+ 70 clients on Google, 30 on Servicenow & + 100 on Monday.com) such as Afirme, Santander, CEMEX, Televisa.
• Built and development of strategic areas in the country like financial, sales, legal HR etc.
• Built and development of key Business
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Initiated strategy to drive company growth and increase market share and profitability.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Built and maintained strong client relationships to drive business growth.

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
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Responsible of DGT IT Process based on BMC Software Solutions.

• Provided professional services and support in a dynamic work environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Acted as a team leader in a support group, providing guidance and support in a critical circumstances.
• Provide analytical information in order to easy decision to the top management.