Summary
Overview
Work History
Education
Skills
Timeline
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Pedro Vega Castillo

San Andrés Cholula

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Jr Analyst

Nu Mexico
Mexico City
05.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.

Airport Passenger Service Agent

American Airlines
Guadalajara
08.2021 - 10.2022
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Customer Service Agent

Zamora Live Mexico
Puebla
10.2021 - 05.2022
  • Make reservations through open table
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.

Airport Passenger Service Agent

Aeromexico
Guadalajara
10.2019 - 05.2020
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Monitored security and maintained operational protocols.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Housekeeping Assistant

Mo-ranch Summer Camp
Hunt
05.2018 - 08.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
  • Adhered to optimal standards for cleanliness, appearance and service.

Education

Bachelor of Science - Bachelor of Science in Tourism Management

Universidad Tecnologica En Linea
Mexico City
01.2022 - 10.2024

Skills

    Problem-Solving

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Timeline

Customer Service Jr Analyst

Nu Mexico
05.2022 - Current

Bachelor of Science - Bachelor of Science in Tourism Management

Universidad Tecnologica En Linea
01.2022 - 10.2024

Customer Service Agent

Zamora Live Mexico
10.2021 - 05.2022

Airport Passenger Service Agent

American Airlines
08.2021 - 10.2022

Airport Passenger Service Agent

Aeromexico
10.2019 - 05.2020

Housekeeping Assistant

Mo-ranch Summer Camp
05.2018 - 08.2018

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Pedro Vega Castillo