Summary
Overview
Work History
Education
Skills
Timeline
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Pedro Alberto Flores Cortes

Nezahualcoyotl

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

11
11
years of professional experience

Work History

BDR

Spot On
01.2021 - 07.2023
  • Outbound cold calling
  • Engaged in suggestive selling and other sales techniques.
  • Pitched retail, and restaurant point of sales system.
  • Set up appointments for our ground agents to go and do demos.
  • Follow ups with prospects
  • personalized customer service calls



Travel Agent

International Cruise And Excursions
09.2018 - 03.2020
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Collections Agent

American Express
09.2016 - 04.2018
  • Collected on past due accounts with average 1 to 2 months delinquency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Sales and Customer Service Agent

Teletech Mexico
05.2012 - 09.2016
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Education

GED -

James Logan High School
Union City California
06.2004

Skills

  • Company guidelines and procedures
  • Travel Research
  • Hotel Accommodations
  • Travel Arrangements
  • Problem resolution
  • Upselling
  • Exceptional customer service
  • Communication skills
  • Client amenities
  • Travel Insurance
  • Conflict Resolution
  • Mentoring and training
  • Adapt to diverse groups
  • Multi-tasking strength
  • Excellent people skills
  • High-Volume Environments
  • Retail Sales

Timeline

BDR

Spot On
01.2021 - 07.2023

Travel Agent

International Cruise And Excursions
09.2018 - 03.2020

Collections Agent

American Express
09.2016 - 04.2018

Sales and Customer Service Agent

Teletech Mexico
05.2012 - 09.2016

GED -

James Logan High School

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Pedro Alberto Flores Cortes