Pedro Cesar flores carmona
Ing.sistemas Computacionales
Mexico City
Summary
Dynamic Help Desk Technician at Scanda with expertise in remote support and ticket management. Excelled in troubleshooting and collaborating with cross-functional teams, enhancing IT service integration. Proficient in SQL and analytical thinking, I generated performance reports that identified trends, driving improvements in user satisfaction and support efficiency.
Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Help Desk Technician
Scanda
12.2023 - 12.2024
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Ing .computer Sistems
Universidad America Del Norte
Mexico City, Mexico 05.2001 -
Skills
Remote support
Ticket management
MS Excel
Information gathering
Analytical thinking
Decision-making
SQL and databases
Pivot tables
Certification
Excel
Timeline
Excel
01-2025
Help Desk Technician
Scanda
12.2023 - 12.2024
Bachelor of Science - Ing .computer Sistems
Universidad America Del Norte
05.2001 -
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