Penelope Tovar
Los Cabos
Summary
Proven leader in hospitality, excelling in team leadership and problem-solving, significantly enhanced guest satisfaction at Rosewood Hotels And Resorts L.L.C. Expert in quality control and safe food handling, I spearheaded event planning and staff development initiatives, driving operational excellence and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Suite Service Assistant Manager
Rosewood Hotels And Resorts L.L.C.
07.2022 - Current
- Collaborated with cross-functional teams to deliver comprehensive solutions with a guest-focused approach
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Spearheaded successful private event planning efforts by working closely with clients to create customized menus and memorable experiences.
- Conducted regular staff evaluations to identify areas of improvement and provide constructive feedback on performance expectations.
Suite Service Manager
Melia Hotels International
01.2016 - 07.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Professor
UT, Universidad Del Sur, Universidad De Oriente.
07.2013 - 12.2015
- Designed and implemented various educational activities and programs to meet student needs.
- Applied innovative teaching methods to encourage student learning objectives.
- Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.
Cost Controller
Riu Hotels & Resorts
08.2006 - 04.2012
- Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
- Collaborated with various departments to identify opportunities for cost reduction and process improvement.
- Implemented cost control systems, resulting in better project management and resource utilization.
Bar Tender
Le Meridien Hotel
07.2005 - 07.2006
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Head Waiter
El Dorado Royale, Resort
07.2004 - 07.2005
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Master's Degree in Sustainable Tourism -
Universidad Del Caribe
Cancún, Quintana Roo, MexicoGastronomy - Economics
Universidad Del Caribe
Cancun07.2005
Skills
- Customer Assistance
- Verbal and written communication
- Quality Control
- Safe Food Handling
- Hospitality
- Team Leadership
- Problem-Solving
- Employee Training
Timeline
Suite Service Assistant Manager
Rosewood Hotels And Resorts L.L.C.
07.2022 - Current
Suite Service Manager
Melia Hotels International
01.2016 - 07.2022
Professor
UT, Universidad Del Sur, Universidad De Oriente.
07.2013 - 12.2015
Cost Controller
Riu Hotels & Resorts
08.2006 - 04.2012
Bar Tender
Le Meridien Hotel
07.2005 - 07.2006
Head Waiter
El Dorado Royale, Resort
07.2004 - 07.2005
Master's Degree in Sustainable Tourism -
Universidad Del Caribe
Gastronomy - Economics
Universidad Del Caribe
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