Penelope Tovar
Los Cabos
Summary
Proven leader in hospitality, excelling in team leadership and problem-solving, significantly enhanced guest satisfaction at Rosewood Hotels And Resorts L.L.C. Expert in quality control and safe food handling, I spearheaded event planning and staff development initiatives, driving operational excellence and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Suite Service Assistant Manager
Rosewood Hotels And Resorts L.L.C.
2022.07 - Current
- Collaborated with cross-functional teams to deliver comprehensive solutions with a guest-focused approach
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Spearheaded successful private event planning efforts by working closely with clients to create customized menus and memorable experiences.
- Conducted regular staff evaluations to identify areas of improvement and provide constructive feedback on performance expectations.
Suite Service Manager
Melia Hotels International
2016.01 - 2022.07
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Professor
UT, Universidad Del Sur, Universidad De Oriente.
2013.07 - 2015.12
- Designed and implemented various educational activities and programs to meet student needs.
- Applied innovative teaching methods to encourage student learning objectives.
- Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.
Cost Controller
Riu Hotels & Resorts
2006.08 - 2012.04
- Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
- Collaborated with various departments to identify opportunities for cost reduction and process improvement.
- Implemented cost control systems, resulting in better project management and resource utilization.
Bar Tender
Le Meridien Hotel
2005.07 - 2006.07
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Head Waiter
El Dorado Royale, Resort
2004.07 - 2005.07
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Master's Degree in Sustainable Tourism -
Universidad Del Caribe
Cancún, Quintana Roo, MexicoGastronomy - Economics
Universidad Del Caribe
Cancun07.2005
Skills
- Customer Assistance
- Verbal and written communication
- Quality Control
- Safe Food Handling
- Hospitality
- Team Leadership
- Problem-Solving
- Employee Training
Timeline
Suite Service Assistant Manager
Rosewood Hotels And Resorts L.L.C.
2022.07 - Current
Suite Service Manager
Melia Hotels International
2016.01 - 2022.07
Professor
UT, Universidad Del Sur, Universidad De Oriente.
2013.07 - 2015.12
Cost Controller
Riu Hotels & Resorts
2006.08 - 2012.04
Bar Tender
Le Meridien Hotel
2005.07 - 2006.07
Head Waiter
El Dorado Royale, Resort
2004.07 - 2005.07
Master's Degree in Sustainable Tourism -
Universidad Del Caribe
Gastronomy - Economics
Universidad Del Caribe