Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Perla Ahumada Velazquez

Ciudad Juarez

Summary

Accomplished professional with more than 15 years of experience in the manufacturing industry acquiring a solid background in the areas of customer service, planning, purchasing, supply chain and logistics, working for different market types such as automotive, industrial lighting and energy technology.

Overview

19
19
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Stoneridge
02.2016 - 06.2025
  • In charge of order management and shipping EDI requirements from various assembly plants located in Mexico, U.S., Canada, and overseas. Customers: Ford production, GM, Aptiv, Cummins, American Axle, Nissan, Magna, ZF, Dana, John Deere, NHK, Hyundai, Sanyo, among others in the automotive industry.
  • Maintain ASN timelines.
  • Maintain CUM agreement.
  • Maintain base price per customers’ purchase orders.
  • Work with customer portals such as Covisint to review demand, bulletins, answer production part shortages (Ford CMMS) and keep track of supplier metrics (Ford Super G).
  • Submit disputes to maintain a good score on Ford Super G portal.
  • Submit disputes for unjust debits on Ford DETC portal.
  • Resolve invoicing problems with account receivable (AR) department.
  • Respond to customer inquiries by phone and email.
  • Responsible for escalating and attending follow up meetings with customers for issues related to raw material shortages, production delays, equipment issues or any other constraints in the supply chain.
  • Assist with launch parts process.
  • Monitor the inventory of returnable containers (empty dunnage). In the case of Ford, track containers routed through an ODC in communication with the appropriate Ford ODC location and with Ford container management team following their guidelines and escalation process for container returns.
  • Coordinate with production planners to prioritize customer orders, monitor customer demand (increases / decreases) and to work on shipping and recovery production plans.
  • Responsible for training new members of customer service team with order management, container management and supplier portals.
  • Knowledge of Ford Q1 certification requirements.
  • Knowledge of IATF certification requirements.
  • Work closely with internal teams: shipping warehouse (Juarez and El Paso, Tx.), planning, quality, sales account managers, scheduling, engineering, program managers, account receivable (AR) department.
  • ERP system: JD Edwards.

CUSTOMER SERVICE SPECIALIST / SHIPPING CONTACT

Hubbell Lighting
04.2012 - 01.2016
  • Responsible for assisting Hubbell corporate customer service team located in Greenville, SC coordinating finish good regular shipments and expedites from the shipping location, providing shipments status, assist with customer returns (RMA’s) and to file claims with the carriers for lost or damaged material.
  • Assist to coordinate all domestic and international finish good shipments per internal routing guide (small package, LTL, full truck, expedites) from the shipping point in Juarez plant consign to different carriers (UPS, AAA Cooper, YRC, FedEx Freight, Ch Robinson, and others.).
  • Assist to coordinate shipments to Hubbell’s distrubution center in Canada.
  • Provide support to shipping area team in solving internal shipments issues and prioritize urgent shipments according to customer needs.
  • Work closely with internal teams: shipping, corporate customer service, production, planning, purchasing, customs, quality, program managers, engineering, accounting, KPI.
  • ERP system: SAP

MATERIALS BUYER

Winston Furniture
09.2009 - 11.2011
  • Responsible for procurement of raw material goods with local, domestic and overseas suppliers (corrugated packaging, fiberglass tops, foam sheets, stainless steel components, umbrellas, and various outdoor furniture items).
  • Expedite purchase orders.
  • Notify planning and production departments of the expected delivery dates.
  • Follow up on back orders and supplier performance.
  • Request quotations, negotiate and select suppliers.
  • Coordinate with suppliers for full truck loads and sea containers shipments.
  • Work closely with internal teams: production, engineering, shipping, customer service, accounting, sales.
  • ERP systems: Oracle AS/400

MATERIALS BUYER

Siemens
02.2006 - 11.2008
  • Responsible for procurement of raw material goods with local, domestic and overseas suppliers (corrugated packaging, led components, hardware, custom made parts of stainless steel, silver, copper and plastic).
  • Expedite purchase orders.
  • Notify planning and production departments of the expected delivery dates.
  • Follow up on back orders, scheduling agreements and supplier performance.
  • Resolve invoicing and shipment problems with suppliers in a timely manner.
  • Work closely with internal teams: procurement, accounting, production, engineering, shipping, customer service, accounting, sales.
  • ERP systems: JD Edwards and SAP.

Education

BBA - Business Administration

Universidad Autonoma De Ciudad Juarez (UACJ)
Ciudad Juarez, Chih.
07.2014

Skills

  • Excellent understanding of customer needs
  • Strong communication and negotiation skills
  • Team worker
  • Goal oriented
  • Leadership skills
  • Fully bilingual Spanish / English
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Complaint handling
  • Follow-up skills

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Stoneridge
02.2016 - 06.2025

CUSTOMER SERVICE SPECIALIST / SHIPPING CONTACT

Hubbell Lighting
04.2012 - 01.2016

MATERIALS BUYER

Winston Furniture
09.2009 - 11.2011

MATERIALS BUYER

Siemens
02.2006 - 11.2008

BBA - Business Administration

Universidad Autonoma De Ciudad Juarez (UACJ)

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Perla Ahumada Velazquez