Perla Arellano
Las Vegas, NV
Overview
8
8
years of professional experience
Work History
Kids' Club Worker
Crunch
El Paso, Texas
03.2024 - 01.2025
- Supervised children in Crunch Kids' Club play areas during parent workouts.
- Greeted families and managed child check-in and check-out procedures.
- Monitored children's safety, behavior, and age-appropriate activities.
- Sanitized toys, surfaces, and play equipment following Crunch cleanliness standards.
Front Desk Receptionist
LA Fitness
Los Angeles, California
03.2023 - 07.2023
- Welcomed guests with friendly customer service LA Fitness members and guests with professional front desk service
- Checked in members using club access and membership systems to maintain accurate attendance records
- Answered phones, routed calls, and provided accurate information about LA Fitness facilities to enhance member experience
- Processed membership inquiries, payments, and account updates to ensure seamless member service
Front Desk Receptionist
Berry Lash
El Paso, Texas
12.2020 - 06.2021
- Answered incoming calls and efficiently redirected callers to relevant personnel, documenting messages.
- Maintained organized front desk and lobby, ensuring supplies were stocked and presentation met standards.
- Updated lash application inventory and communicated supply needs to management based on stylist requests.
Customer Service Representative
HGS
El Paso
10.2019 - 04.2020
- Handled inbound customer calls for HGS contact center support.
- Explained policies, account details, and service options clearly.
- Processed service requests and updated customer case records.
- Documented customer interactions with accurate notes and follow-up actions.
Customer Service Representative
Empire Today LLC
El Paso
03.2019 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed order changes, refunds, and account updates accurately.
Cashier
Wingstop
El Paso
11.2018 - 02.2019
- Processed Wingstop guest payments through POS register and cash drawer.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept front counter, lobby, and register area clean and organized.
Front Desk Receptionist
Ysleta Independent School District
El Paso
07.2017 - 06.2018
- Greeted visitors and verified credentials to ensure secure campus entry at Ysleta Independent School District.
- Managed visitor logs and enforced secure front desk procedures to regulate school access.
- Answered multi-line phones and efficiently routed calls to appropriate departments for Ysleta Independent School District front office.
Education
High School Diploma -
Bel Air High School
El Paso, Texas06-2018
Skills
- Front desk operations
- Membership processing
- Visitor management
- Records management
- Customer service
Languages
Fluent Spanish, Fluent English
Timeline
Kids' Club Worker
Crunch
03.2024 - 01.2025
Front Desk Receptionist
LA Fitness
03.2023 - 07.2023
Front Desk Receptionist
Berry Lash
12.2020 - 06.2021
Customer Service Representative
HGS
10.2019 - 04.2020
Customer Service Representative
Empire Today LLC
03.2019 - 06.2019
Cashier
Wingstop
11.2018 - 02.2019
Front Desk Receptionist
Ysleta Independent School District
07.2017 - 06.2018
High School Diploma -
Bel Air High School