Perla Francisca Ramos Holguin
chihuahua
Summary
Dynamic bilingual interpreter with a proven track record at DATAMARK, enhancing patient outcomes through effective communication. Skilled in active listening and problem-solving, I excel in high-pressure environments, ensuring clarity and empathy in every interaction. Committed to client confidentiality and relationship building, I consistently deliver exceptional service and support.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Interpreter
DATAMARK
Chihuahua City, Chihuahua, Mexico (Remote)
04.2022 - 06.2025
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Customer Service Representative
Teleperformance
Chihuahua City, Chihuahua, Mexico
06.2016 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted as a SME for escalated calls
- Assisted as a trainer during ramp-up when it was needed.
Education
GED -
Instituto Vertice Norte
Chihuahua City, Chihuahua, Mexico11-2024
Skills
- Professional ethics
- Client confidentiality
- Relationship building
- Memory retention
- Stress management
- Multitasking
- Attention to detail
- Organizational skills
- Teamwork and collaboration
- Microsoft office
- Problem-solving
- Active listening
- Fluent bilingualism
- Client support
- Adaptability and flexibility
Timeline
Interpreter
DATAMARK
04.2022 - 06.2025
Customer Service Representative
Teleperformance
06.2016 - 05.2022
GED -
Instituto Vertice Norte
hobbies
Like to read learn new things, enjoy out doors when ever it is possible,