Pilar Gonzalez Olguin

Conduct a Zoom meeting with HCP Assist users to discuss FAQs, service offerings, pricing, call flows, scheduling, and billing. Input gathered data into a tool for virtual assistants to efficiently handle and book jobs for each professional.

I provide online tutoring services tailored to young English learners, emphasizing dynamic, engaging, and adaptable instruction to meet each student's unique needs. My approach aims to foster motivation and continuous improvement, ensuring that students find enjoyment and value in each lesson. Moreover, I strive to demonstrate the educational benefits to parents, aligning with the overarching goal of holistic student development.

• Promoted a culture of continuous learning through regular workshops and refresher courses.
• Contributed to employee retention by equipping staff members with the necessary skills for career advancement within the company.
• Facilitated employee growth and progression by offering mentorship opportunities and providing guidance.
• In my role, I facilitated the onboarding process for new hires by assisting them during their initial interactions with customers. I provided guidance as they shadowed me and navigated through call flows during their initial solo sessions. Additionally, I offered constructive feedback to support agents' development and ensured that my product knowledge remained current, delivering exceptional customer service on every call.