Traveling
Hi, I’m
Pilar Martín
Project & Account Manager
Mexico City
"The past can hurt. But the way I see it, you can either run from it, or learn from it."
Rafiki
Summary
Dynamic and results-driven Project & Account Manager with over 8 years of experience in customer relations, commercial strategy, and business development across the US and Ibero-American markets. Proven ability to manage high-value client portfolios, foster long-term relationships, and drive revenue growth by leading cross-functional teams and optimizing processes. Passionate about delivering exceptional customer experiences in global, fast-paced environments.
Overview
9
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Greenday Finance
Account & Transaction Manager
08.2024 - Current
Job overview
- Managed a portfolio of 14+ US-based clients, ensuring seamless execution and high customer satisfaction.
- Closed two high-value projects totaling $19M USD in 2024, strengthening company revenue.
- Reduced transaction cycle times through enhanced interdepartmental collaboration and process optimization.
- Conducted legal and financial evaluations of projects before acquisition to maximize ROI.
- Acted as a primary point of contact for US clients, overseeing communication, risk management, and strategic planning.
Rodina
Project Manager
03.2021 - 07.2024
Job overview
- Led hospitality and real estate projects across Mexico and the US, managing budgets exceeding $15M USD.
- Established and maintained relationships with US-based stakeholders, including Hyatt, Hilton, Viceroy and Marriott.
- Directed multidisciplinary teams of 300+ professionals, ensuring high-quality project execution.
- Delivered KPI reports and asset management analyses to drive operational improvements for international clients.
- Implemented strategies to align project goals with customer expectations and commercial objectives.
Beetrack
Business Developer
08.2020 - 03.2021
Job overview
- Developed new client acquisition strategies, securing more than 10 new leads per week.
- Strengthened client relationships by conducting tailored needs assessments and offering personalized solutions.
- Conducted market research to identify business opportunities and expand revenue streams.
Consorcio Regional De Transportes De Madrid
Intern
08.2019 - 03.2020
Job overview
- Provided project updates and results to the Community of Madrid.
- Managed communication with users regarding transportation needs for mayor events.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Arquitech Constructora
Customer Accounts Coordinator
01.2016 - 07.2019
Job overview
- Customer account project management for a key client: Inditex Group, overseeing projects with budgets exceeding $1.3M USD.
- Supervised 12+ simultaneous projects for Inditex, ensuring timely delivery and adherence to quality standards.
- Led multidisciplinary teams to achieve project goals and improving ROI by up to 25%.
Education
Universidad Politecnica De MadridMadrid, Spain
Master of Science from Planning And Management
08.2019 - 07.2020
University Overview
- Academic Excellence Scholarship, 2019 from Universidad Politecnica de Madrid
Universidad Anahuac MexicoMexico City, Mexico
Bachelor of Science from Civil Engineering
08.2014 - 12.2018
University Overview
- Excellence Scholarship, 2014 from Irish Institute Mexico
- Study Abroad: Entrepreneurship - University of Sussex, UK
- Recipient of Academic Excellence, 2016
- Diploma in Business Leadership and Skills, 2018
Skills
Customer Relationship Management
US and Ibero-American Market Expertise
Cross-Functional Team Leadership & Collaboration
Process Optimization & Performance Metrics
Strategic Thinking & Problem-Solving
Stakeholder & Account Management
Interests
Reading
Scuba Diving
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Mexican Sign Language
Beginner (A1)
Timeline
Account & Transaction Manager
Greenday Finance
08.2024 - Current
Project Manager
Rodina
03.2021 - 07.2024
Business Developer
Beetrack
08.2020 - 03.2021
Universidad Politecnica De Madrid
Master of Science from Planning And Management
08.2019 - 07.2020
Intern
Consorcio Regional De Transportes De Madrid
08.2019 - 03.2020
Customer Accounts Coordinator
Arquitech Constructora
01.2016 - 07.2019
Universidad Anahuac Mexico
Bachelor of Science from Civil Engineering
08.2014 - 12.2018