Traveling
Hi, I’m
Pilar Martín
Project & Account Manager
Mexico City
"The past can hurt. But the way I see it, you can either run from it, or learn from it."
Rafiki
Summary
Dynamic and results-driven Project & Account Manager with over 8 years of experience in customer relations, commercial strategy, and business development across the US and Ibero-American markets. Proven ability to manage high-value client portfolios, foster long-term relationships, and drive revenue growth by leading cross-functional teams and optimizing processes. Passionate about delivering exceptional customer experiences in global, fast-paced environments.
Overview
9
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Greenday Finance
Account & Transaction Manager
08.2024 - Current
Job overview
- Managed a portfolio of 14+ US-based clients, ensuring seamless execution and high customer satisfaction.
- Closed two high-value projects totaling $19M USD in 2024, strengthening company revenue.
- Reduced transaction cycle times through enhanced interdepartmental collaboration and process optimization.
- Conducted legal and financial evaluations of projects before acquisition to maximize ROI.
- Acted as a primary point of contact for US clients, overseeing communication, risk management, and strategic planning.
Rodina
Project Manager
03.2021 - 07.2024
Job overview
- Led hospitality and real estate projects across Mexico and the US, managing budgets exceeding $15M USD.
- Established and maintained relationships with US-based stakeholders, including Hyatt, Hilton, Viceroy and Marriott.
- Directed multidisciplinary teams of 300+ professionals, ensuring high-quality project execution.
- Delivered KPI reports and asset management analyses to drive operational improvements for international clients.
- Implemented strategies to align project goals with customer expectations and commercial objectives.
Beetrack
Business Developer
08.2020 - 03.2021
Job overview
- Developed new client acquisition strategies, securing more than 10 new leads per week.
- Strengthened client relationships by conducting tailored needs assessments and offering personalized solutions.
- Conducted market research to identify business opportunities and expand revenue streams.
Consorcio Regional De Transportes De Madrid
Intern
08.2019 - 03.2020
Job overview
- Provided project updates and results to the Community of Madrid.
- Managed communication with users regarding transportation needs for mayor events.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Arquitech Constructora
Customer Accounts Coordinator
01.2016 - 07.2019
Job overview
- Customer account project management for a key client: Inditex Group, overseeing projects with budgets exceeding $1.3M USD.
- Supervised 12+ simultaneous projects for Inditex, ensuring timely delivery and adherence to quality standards.
- Led multidisciplinary teams to achieve project goals and improving ROI by up to 25%.
Education
Universidad Politecnica De MadridMadrid, Spain
Master of Science from Planning And Management
08.2019 - 07.2020
University Overview
- Academic Excellence Scholarship, 2019 from Universidad Politecnica de Madrid
Universidad Anahuac MexicoMexico City, Mexico
Bachelor of Science from Civil Engineering
08.2014 - 12.2018
University Overview
- Excellence Scholarship, 2014 from Irish Institute Mexico
- Study Abroad: Entrepreneurship - University of Sussex, UK
- Recipient of Academic Excellence, 2016
- Diploma in Business Leadership and Skills, 2018
Skills
Customer Relationship Management
undefinedInterests
Reading
Scuba Diving
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Mexican Sign Language
Beginner (A1)
Timeline
Account & Transaction Manager
Greenday Finance
08.2024 - Current
Project Manager
Rodina
03.2021 - 07.2024
Business Developer
Beetrack
08.2020 - 03.2021
Universidad Politecnica De Madrid
Master of Science from Planning And Management
08.2019 - 07.2020
Intern
Consorcio Regional De Transportes De Madrid
08.2019 - 03.2020
Customer Accounts Coordinator
Arquitech Constructora
01.2016 - 07.2019
Universidad Anahuac Mexico
Bachelor of Science from Civil Engineering
08.2014 - 12.2018
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