PRATITI PARNA SHAKHI
Client Happiness Coordinator
Querétaro,Querétaro
Summary
To work with maximum potential in a challenging and dynamic environment, with an opportunity of working with diverse group of people and enhancing professional skills with learning and experience for career growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented Transcriptionist offering 2-year background translating voice recordings, conversations or presentations to written form. Proficient in AI Software. Accurate and efficient professional well-versed in reviewing and editing drafts and translating medical abbreviation and jargon. In-depth knowledge of speech recognition technology coupled with familiarity of medical terminologies and diagnostic procedures.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Audio Transcriber and Customer Relationship Manage
Flipkart
Querétaro City, Querétaro
10.2018 - 01.2022
- Developing and maintaining strong relationships with existing clients. Organizing and scheduling quarterly business reviews with clients. Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement.
- Listen to recordings and transcribe those recordings to text files
Ensure accuracy of the transcribed text
Understanding details of client requirements regarding formatting and notation - Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission. Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
Audio Verifier
Living Artificial Intelligence
Bangalore
11.2017 - 09.2018
ERP Assistant, Merchandiser, ADIDAS
Kenpark Bangladesh Apparels Limited
Chittagong
11.2015 - 11.2016
- Support ERP system (Microsoft Dynamic AX)
- Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
- Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
Business Development Executive
Prothom-alojobs
Chittagong
12.2014 - 03.2015
- Business Planning, Selling membership, Training co-ordination, Client Support.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
B. Sc in Engineering - Electrical & Electronic Engineering
01.2010 - 01.2014
GPA: 2.82
HSC - Science
01.2006 - 01.2008
GPA: 4
SSC - Science
01.2004 - 01.2006
GPA: 5
Skills
Microsoft Dynamic AX
Personal Information
- Father's Name: Prabir Kanti Saha
- Date of Birth: 05/07/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Mothersname
Sheuli Saha
Permanentaddress
B.M. Pally, Chandpra Bazar, North 24 Parganas, 743245
References
Swathi Jain, Senior Executive, Flipkart, 9945791491, jain.swati@flipkart.com
Presentaddress
168 Nemmadhi, BDA 4th cross, Murgeshpallya, Bangalore
Extracurricular Activities
Trainer at Hello World Education Activities at Fulki.
Training
- Industrial Technology on Electrical Engineering & Instrumentation, Electrical and Electronic Engineering department, Instrumentation & Control Engineering, Mechanical Engineering, Industrial safety and health, Training Institute for Chemical Industries, Bangladesh, Polash, Norshingdi, 2012, 3 weeks
- Industrial Attachment Training Program held at different key points Installation, Satellite communication, Radio equipment, Optical fiber, OLTE, SDH&PDH system, Switching equipment, OSP and Basic knowledge of submarine cable., Bangladesh Telecommunication Company LTD (BTCL), Bangladesh, Chittagong, 2012, 2 weeks
Timeline
Audio Transcriber and Customer Relationship Manage - Flipkart
10.2018 - 01.2022
Audio Verifier - Living Artificial Intelligence
11.2017 - 09.2018
ERP Assistant, Merchandiser, ADIDAS - Kenpark Bangladesh Apparels Limited
11.2015 - 11.2016
Business Development Executive - Prothom-alojobs
12.2014 - 03.2015
UNIVERSITY OF SCIENCE AND TECHNOLOGYCHITTAGONG (USTC) - B. Sc in Engineering, Electrical & Electronic Engineering
01.2010 - 01.2014
GOVT. HAZI MOHAMMAD MOHSIN COLLEGE, CHITTAGONG - HSC, Science
01.2006 - 01.2008
DR. KHASTAGIR GOVT. GIRLS HIGH SCHOOL, CHITTAGONG - SSC, Science
01.2004 - 01.2006
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