Priscilia del Alto Torres
Senior Operations Executive Sea & Air
Monterrey
Summary
I am responsible and hard-working individual who has an ambition to succeed in any environment. I have the ability to efficiently complete my tasks with little or no supervision. I am eager to learn and willing to meet any challenge. I am a multi-tasking person with good communication skills and have a deep sense of commitment.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Senior Operations Executive Sea & Air
Olin Logistics, SA De CV
2024.09 - Current
- Coordinated complex freight logistics, ensuring timely delivery of shipments while adhering to industry regulations.
- Managed documentation and compliance processes, resulting in streamlined operations and reduced processing delays.
- Developed and maintained strong relationships with carriers and clients, enhancing service quality and operational efficiency.
- Implemented process improvements that increased shipment accuracy and reduced errors in freight handling.
Traffic & Customer Service
Compañía Trans Marítima SA De CV
2017.02 - 2024.04
- Accomplish customer requirements and effective follow up.
- Communication with providers as international agents, carriers, parcel companies, customs brokers, warehouses; etc.
- Complete customer, carrier and supplier requests with a sense of urgency.
- Track and trace shipments in a timely manner to best serve our customers.
- Assign freight to the ideal transport routes
- Customer’s meetings
- Enter shipment data ensuring a commitment to quality and accuracy.
- Issue operations reports and documents as: MBL/HBL, MAWB/HAWB, guía courier, EUR1, AMS, ISF.
- Coordination of break-bulk projects.
- Cargo insurance.
- Invoicing.
Traffic & Customer Service
Logistics Plus México
2014.10 - 2017.01
- Customer follow up.
- Assign freight to the ideal transport routes
- Customer’s meetings
- Quote and negotiation with providers
- Operation and quotes reports
- Manage Logistics operations effectively
Executive Operations Assistant
Schryver Transportes Y Logistica, S.A. De C.V.
2012.01 - 2014.01
- Manage and follow up of air, sea, and land shipments of exportation and importation
- Logistics coordination
- Communication with shippers and international agents
- Customer service
Traffic Assistant
Ravisa México
2010.11 - 2012.12
- Development, preparation and payment of normal and consolidated pedimento of importation and exportation.
- Manage of customs declaration codes: A1, V1, H1, RT e IN.
- Manage of Incoterms EXW and FCA; and customs procedures.
- Reports of duties & taxes requests.
- Drafting of freights.
- Development of documents and paperwork of customs declaration.
Telemarketing Agent
Teleperformance México
2010.07 - 2010.12
- Sprint Campaign
- Attention, customer service and sales.
Education
GED -
Bowie School
San Antonio, Texas 2001.05 -
BBA - Politics Science & Public Administration
Universidad Autonoma De Nuevo León
Monterrey, Nuevo León, Mexico 2001.05 -
Skills
Freight logistics
Carrier relations
Export/import coordination
Freight assignment
Operational reporting
Project coordination
Customer relations
Problem resolution
Customer retention
Operations management
Supply chain management
References
- Rebeca Ontiveros, KAALOG
- Karen Cruz, Compañía Trans Marítima, S.A de C.V.
- Laura Mata Martinez, Omnisource
- Monserrat Rodriguez, Bio-Products
Area of interest:
Logistics, Import-Export by air, sea and inland, Pricing, Customer service, Transport, Carrier, Freight.
Timeline
Senior Operations Executive Sea & Air
Olin Logistics, SA De CV
2024.09 - Current
Traffic & Customer Service
Compañía Trans Marítima SA De CV
2017.02 - 2024.04
Traffic & Customer Service
Logistics Plus México
2014.10 - 2017.01
Executive Operations Assistant
Schryver Transportes Y Logistica, S.A. De C.V.
2012.01 - 2014.01
Traffic Assistant
Ravisa México
2010.11 - 2012.12
Telemarketing Agent
Teleperformance México
2010.07 - 2010.12
GED -
Bowie School
2001.05 -
BBA - Politics Science & Public Administration
Universidad Autonoma De Nuevo León
2001.05 -