Purvik Patel
Hillard
Summary
Developed valuable skills in fast-paced retail environment, including customer relationship management and strategic sales planning. Able to adapt quickly to new challenges and effectively leverage past experiences to contribute to new fields. Seeking to transition into new role where these transferable skills can be utilized to drive success.
Overview
7
7
years of professional experience
Work History
Sales Associate Manager
SK Grandview LLC
01.2022 - Current
- Worked varied hours, days, nights, and weekends as business needs dictate cover other employ's shift.
- Managed customer relations and customer service through daily communication and interaction.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions which in tern increased profit by 20%.
- Led staff meetings to discuss customer service and sales goals overall, operational problems or procedural changes while working with multi-ethnic culture.
- Organized product displays to attract potential buyers and increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Coordinator
Flamer Technology LLP
08.2020 - 12.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Customer Service Representative
Sahaj Morgantown LLC
01.2020 - 06.2020
- Maintain customer satisfaction and needs with forward-thinking strategies focused and implement on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times for rehab veterans.
- Offer customer advice and assistance, paying attention to particular needs or wants regarding stay at rehab.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Exxon Gas Station
01.2018 - 12.2019
- Improved operational efficiencies while managing customers requests, store inventory, transactions related cash and cards, new purchase orders and pricing needs in POS systems like passport and ruby.
- Maintained accurate and current customer account data with manual forms processing and digital information updates for inside and outside sales.
- Helped 100+ customers every day with positive attitude and focus on customer satisfaction while handling high volume of customer flow.
- addressed customer questions and complaints with professionalism.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Arts - Marketing/Sales
Ohio University
Athens, OH05-2021
Associate of Science - Software Development
Columbus State Community Collage
Columbus, OH05-2020
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Professional telephone demeanor
- Customer relations
- Cross-selling strategies
- Sales team leadership
- Customer engagement
- Salesforce proficiency
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Sales Associate Manager
SK Grandview LLC
01.2022 - Current
Sales Coordinator
Flamer Technology LLP
08.2020 - 12.2020
Customer Service Representative
Sahaj Morgantown LLC
01.2020 - 06.2020
Customer Service Associate
Exxon Gas Station
01.2018 - 12.2019
Bachelor of Arts - Marketing/Sales
Ohio University
Associate of Science - Software Development
Columbus State Community Collage
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