Karla Queren Rosales Ramírez
Managment
México
Summary
Reliable business professional with experience in project management...
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Subdirector of Interinstitutional Link
State Security
Estado de México
Sales Coordinator
Talleres Gráficos de México
Ciudad de México
02.2021 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Improved productivity by increasing customer communication and responding to feedback.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Maintained long-term relationships with high net-worth clients.
Subdirector
State Security
Estado de México
01.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
Director's Assistant
State Security
Toluca Estado de México
11.2019 - 02.2020
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
Education
MBA - Marketing Management And Research
Tec Milenio
Toluca Estado De México 03.2021 - 05.2023
Diplomado en - de
la Universidad
Iberoamericana
febrero de - Degree
Universidad Autónoma Del Estado De México
Toluca Estado De México 08.2015 - 05.2017
Skills
Focus on results, continuous improvement agility
Accomplishments
- Licenciada en Administración por la UAEM (Ced
- Prof.: 8276539) y
- Titulación en trámite de la Maestría en Administración de Negocioscon Mercadotecnia por la Universidad TecMilenio, aunado a miexperiencia laboral he podido desarrollar un alto nivel de compromisoy competencias para dar los mejores resultados que se me posiblesantes las tareas que se me designen
- COMPETENCIAS
- Ingles B2
- Microsoft Office
- Orientación al cliente
- Habilidades comunicativas
- Orientación a resultados
- Interpretación y análisis de datos estadísticos
- EXPERIENCIA PROFESIONAL
- Febrero 2021- Actual Talleres Gráficos de México
- Cargo: Coordinador de Ventas
- Aumentar las ventas y ampliar la cartera de clientes superando enun 50% los objetivos anuales
- Colaborar con el equipo de 4 personas para alcanzar los objetivosindividuales y grupales
- Realizar seguimiento de una cartera de 30 clientes y gestionar elingreso de órdenes de trabajo aportando calidad y solucionesóptimas para cada cliente
- Informar y atender a la cartera de clientes a través de diferentesvías de comunicación, garantizando su satisfacción
- Asegurar la correcta de atención al cliente y la venta según lasmetas fijadas
- Colaborar y poner en marcha las operaciones comerciales
- Octubre 2019-Febrero 2021 Secretaría de Seguridad
- Cargo: Subdirectora de Enlace
- Interinstitucional
- Agendar reuniones en materia de seguridad pública y prevencióndel delito
- INFORMACIÓN
- PERSONAL
- CEL
- 5610954022
- Correo Electrónico:queren.ros@live.com.mx
- Edad: 33 años
- RFC: RORK8909099AA
- LOGROS
- Titulación poraprovechamientoacadémico
- Cartera de clientes conlos montos máximos
- Superar el objetivo anualplanteado
- Coordinación con unidades administrativas, corporaciones y dependencias de Gobierno paragenerar acciones preventivas para el combate a los delitos.
Timeline
MBA - Marketing Management And Research
Tec Milenio
03.2021 - 05.2023
Sales Coordinator
Talleres Gráficos de México
02.2021 - Current
Subdirector
State Security
01.2020 - 02.2021
Director's Assistant
State Security
11.2019 - 02.2020
febrero de - Degree
Universidad Autónoma Del Estado De México
08.2015 - 05.2017
Subdirector of Interinstitutional Link
State Security
Diplomado en - de
la Universidad
Iberoamericana
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