Rachel Gaupp
Kansas City,NLE
Summary
Dynamic Business Office Manager excelling in office administration and customer service. Enhanced operational efficiency through automated processes and improved client satisfaction. Skilled in account reconciliation and staff training, driving successful outcomes in financial management and team collaboration.
Developed strong organizational and leadership skills in fast-paced business environment. Demonstrated ability to manage team dynamics, streamline operations, and enhance productivity. Now seeking to transition into new field, bringing valuable expertise in administrative management and strategic planning.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Riverbend Post Acute Rehabilitation
06.2023 - 10.2025
- Supported daily office operations, ensuring efficient workflow and timely completion of tasks.
- Assisted in maintaining accurate financial records and managing office budgets.
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Learned to utilize office management software for scheduling and document management.
- Billing and Coding for Insurance
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Improved office operations by automating client correspondence, record tracking and data communications.
Activities Coordinator
Town Village of Leawood
01.2022 - 06.2023
- Developed and coordinated engaging recreational programs for residents, enhancing community involvement.
- Organized events and activities to promote social interaction and well-being among residents.
- Collaborated with staff to assess resident interests and tailor programs accordingly.
- Managed scheduling and logistics for various activities, ensuring seamless execution.
- Evaluated program effectiveness through resident surveys, refining offerings based on feedback received.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
Business Office Manager
Nottingham Health & Rehabilitation
01.2020 - 02.2022
- Provided administrative support for meetings, including agenda preparation and minute-taking.
- Helped organize staff training sessions to improve team knowledge and performance.
- Maintained inventory of office supplies, ensuring availability for all team members.
- Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work environment.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Education
No Degree - Healthcare
Johnson County Community College
Johnson CountySkills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Credit and collections
- Administrative support
- Scheduling and calendar management
- Sales support
- Expense tracking
- Office management software
- Customer service
- Organizational skills
Timeline
Business Office Manager
Riverbend Post Acute Rehabilitation
06.2023 - 10.2025
Activities Coordinator
Town Village of Leawood
01.2022 - 06.2023
Business Office Manager
Nottingham Health & Rehabilitation
01.2020 - 02.2022
No Degree - Healthcare
Johnson County Community College