Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Hernandez

Tijuana

Summary

Accurate Quality Analyst with 3+ years of experience in quality assurance field. Excellent skills in functional and integration software testing techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

QC Analyst

Confie
10.2020 - Current
  • Developed and maintained quality assurance procedure documentation.
  • Edited, proofed and critiqued internal documents to improve clarity.
  • Reviewd 500+ sells transactions per week.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Customer Service Representative

Telvista Campestre
12.2016 - 03.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Preparatoria Completa

CUT Universidad De Tijuana
2014

Skills

  • Documentation Management
  • Data Interpretation
  • Quality Improvement
  • Quality Processes
  • Product Knowledge
  • Appointment Scheduling
  • Problem Resolution
  • Customer Relations

Languages

English

Timeline

QC Analyst

Confie
10.2020 - Current

Customer Service Representative

Telvista Campestre
12.2016 - 03.2020

Preparatoria Completa

CUT Universidad De Tijuana

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Rafael Hernandez