Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Rafael  Lara Julián

Rafael Lara Julián

Tijuana

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Restaurante La Prefería. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques. Strong work ethic and team collaboration ensure seamless operations in high-volume dining environments, consistently delivering memorable dining experiences.

Overview

9
9
years of professional experience

Work History

Mesero

Restaurante La Prefería
03.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Mesero

Restaurante La Única
01.2018 - 11.2018
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Mesero

Restaurante Come & Calla
01.2017 - 09.2017

Mostré elegancia y paciencia al momento de servir vino al cliente.

Mostré tranquilidad ,madurez e inteligencia al momento de una hora picó.

Mostré tener un actitud positiva tanto con Mostré compañeros meseros y los miembros de cocina..siempre supe pedir las cosas con amabilidad por mucha presión qué hubiera.

Trabaje días feriados y fines de semana..

Respete ..dinero y propinas de mis compañeros..

Salude de manera amable a los clientes frecuentes.

Lava Vajillas

Restaurante Playa Hermosa
03.2016 - 12.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Tele Secundaria Juan Rulfo

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Memory retention
  • Professional appearance
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Table bussing

Accomplishments

Hasta ahora ..algo de lo que me siento orgulloso y que para mi es mi primer logro en la vida...es poder encontrar un empleador en Estados Unidos ..lo considero un logro ..porque lo hice sin necesidad de reclutadora..( ni sabia donde emcontrar una reclutadora) ni tuve la suerte de que un amigo me invitara o recomendara..solo fui yo y mi persistencia buscando en Internet y claro todo gracias a Dios quien iluminó mi búsqueda pude ser contratado a HASA inc en Springvalley San Diego. Fue temporal..y gracias a Dios tuve ña experiencia de cruzar a otro país..y me siento orgulloso y agradecido por eso..

Languages

English
Elementary (A2)
Spanish
Bilingual or Proficient (C2)

Timeline

Mesero

Restaurante La Prefería
03.2025 - 08.2025

Mesero

Restaurante La Única
01.2018 - 11.2018

Mesero

Restaurante Come & Calla
01.2017 - 09.2017

Lava Vajillas

Restaurante Playa Hermosa
03.2016 - 12.2016

Tele Secundaria Juan Rulfo
Rafael Lara Julián