Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RAFAEL SUAREZ SAHUI

MERIDA,YUC

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Human Resources Manager

CCS TELCEL MERIDA
08.2013 - 02.2023
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Sales Manager

Hasbro
01.2007 - 02.2011
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.

Training Coordinator

Telcel
05.1999 - 09.2006
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Managed budgets for training programs, ensuring optimal allocation of resources for maximum impact.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.

Education

Bachelor of Computer Science -

ROGERS HALL
MERIDA
06.1997

Master of Business Administration -

INSTITUTO TECNOLOGICO DE MERIDA
MERIDA
06.1996

GED -

UNIVERSIDAD ANAHUAC
Mérida, Yucatán, Mexico
02.1996

Skills

  • Leadership Development
  • Corrective Action Planning
  • Employee Relations
  • Organizational Development
  • New Employee Orientation
  • Legal Compliance
  • Recruitment
  • Labor Relations
  • Staff Management
  • Training Programs
  • Recruitment and Hiring
  • Diversity and Inclusion
  • Training and Mentoring
  • Talent Acquisition

Certification

Certificate Instructor of STPS


Languages

English
Advanced (C1)
Italian
Elementary (A2)
French
Elementary (A2)
Arabic
Elementary (A2)

Timeline

Human Resources Manager

CCS TELCEL MERIDA
08.2013 - 02.2023

Sales Manager

Hasbro
01.2007 - 02.2011

Training Coordinator

Telcel
05.1999 - 09.2006

Bachelor of Computer Science -

ROGERS HALL

Master of Business Administration -

INSTITUTO TECNOLOGICO DE MERIDA

GED -

UNIVERSIDAD ANAHUAC

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RAFAEL SUAREZ SAHUI