Summary
Overview
Work History
Education
Skills
Bike riding, Walking, Climbing Hills,
Languages
Bike Riding, Walking, Climbing Hills,
Timeline
CustomerServiceRepresentative
Rafael Vela Ramirez

Rafael Vela Ramirez

ESCOBEDO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Over 6 years of experience working hard to meet or exceed employer and customer expectations. Always handle frustrated customers with professionalism and positive attitude.

Overview

6
6
years of professional experience

Work History

Customer Representative Technical Support

Hexaware Technologies
06.2023 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Soft sales. Collected customer information and analyzed customer needs to recommend potential products or services. Upgrading customers yearly subscriptions .

Customer Service Representatives

CREATIVE MULTILINGUAL STRATEGIES
03.2021 - 03.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints. Conferring ETAs for servicing the units.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Representatives

Global Telesourcing
10.2017 - 02.2021
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Courier and Logistics

Qualitypost
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.

Education

GED -

Denton High School, Windham School District
3001 Bronco Wy, Denton, TX 76207.

Skills

  • GPS Navigation
  • Loading and Unloading Materials
  • Package Delivery and Pick-Up
  • Message Delivery
  • Smartphone Usage
  • Logistics and Transportation
  • Issue Escalation
  • Schedule Adherence
  • Dispatch Collaboration
  • Package Pickup and Delivery
  • Returns Pickup
  • Handheld Scanning Devices
  • Customer Service

Bike riding, Walking, Climbing Hills,

Early morning bike rides are the best way to clear the lungs. Walking around the neighborhood after a brief rain is extremely relaxing. Climbing the Huge Hills ( Cerros ) around here is so good for the entire body as well as a monthly challenge.


Los paseos en bicicleta temprano en la mañana son la mejor manera de limpiar los pulmones. Caminar por el barrio después de una breve lluvia es sumamente relajante. Escalar los Cerros Enormes por aquí es tan bueno para todo el cuerpo como un desafío mensual.

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Bike Riding, Walking, Climbing Hills,

Early morning bike rides are the best way to cleanse your lungs. Walking around the neighborhood after a brief rain shower is extremely relaxing. Climbing the Huge Hills around here is as good for the whole body as it is a monthly challenge.


Los paseos en bicicleta temprano en la mañana son la mejor manera de limpiar los pulmones. Caminar por el barrio después de una breve lluvia es sumamente relajante. Escalar los Cerros Enormes por aquí es tan bueno para todo el cuerpo como un desafío mensual.

Timeline

Customer Representative Technical Support

Hexaware Technologies
06.2023 - 11.2023

Customer Service Representatives

CREATIVE MULTILINGUAL STRATEGIES
03.2021 - 03.2023

Sales Representatives

Global Telesourcing
10.2017 - 02.2021

Courier and Logistics

Qualitypost

GED -

Denton High School, Windham School District

Similar Profiles

CREATE PROFILE
Rafael Vela Ramirez