Rafael Ramón Jiménez Coronado

• Worked well in a team setting, providing support and guidance to C level customers in 5 different countries in Latin America.
• Proven ability to develop and implement creative solutions to complex problems, leading end to end execution
• Provided professional services and support tailor suite to customer needs

I have been responsible for company creation in October 2018. I have lead technical team and responsible for the P&L of the company. I achieved the integration of 20 customers during year 2021 and during Q3 2022 a total of 45 customers

• Led APIs integration between ALTAN and company.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms for all customers.
• Engaged customers to discuss business needs and explore opportunities to increase sales.
• Responsible for company partnership program
• Main point of contact for escalations and product concerns

• Negotiation of terms and conditions for 20 customers contracts
• Coordinated projects activities with vendors and suppliers and maintained relationships.
• Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress and technical problems.
• Resolved problems, improved operations and provided exceptional service.

• Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
• Directly interacted with 6 customers to deliver services and operations.
• Responsible for managing 10 employees in LATAM team
• Main point of escalation during massive incidents.

• Program Management responsible in Movistar Perú
• Pre-sales activities for Tigo (MVNO) in Costa Rica.

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Passionate about learning and committed to continual improvement.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Resolved problems, improved operations and provided exceptional service.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Worked closely with organizational leadership and board of directors to guide operational strategy.

• Hired and managed consultants, contractors and sub-contractors to complete project tasks.
• Oversaw business operations and produced updated status reports outlining each project to meet milestones.
• Oversaw up 8 projects simultaneously without sacrificing standards.

• Interacted with customers and clients to identify business needs and requirements.
• Coached team members on productivity strategies to accomplish challenging goals.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Developed product documentation to communicate upcoming features and products to internal teams.

• Developed detailed technical documents and user guides for technical products.
• Worked closely with service engineers, solutions managers and other departments to determine accuracy and completeness of technical & commercial documentation.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Planned, designed, and scheduled phases for large projects.