Raghavan Manoharan
Guadalajara
Summary
Strategic business and delivery executive with extensive experience leading global operations, client engagement, and transformation programs across multiple industries and geographies. Recognized for driving revenue growth, expanding client portfolios, building executive-level relationships, and delivering complex transformation initiatives that enhance operational efficiency and business value. Adept at shaping business strategy, scaling global delivery organizations, fostering high-performing teams, and leveraging emerging technologies to accelerate innovation, improve customer experience, and achieve sustainable growth.
Overview
20
20
years of professional experience
Work History
Business Relationship Manager (F&A and HRO Domains)
Tata Consultancy Services Private Limited
Guadalajara, Jalisco, Mexico
09.2017 - Current
- Managed a large-scale recruitment and professional services portfolio across 9 European countries, the UK, and the US, driving client relationship management, governance, reporting, project delivery, and financial and legal compliance
- Accelerated business growth through strategic account expansion, securing USD 20M in new contracts over two years while consistently achieving annual revenue targets and maintaining ~30% project profitability
- Cultivated strategic stakeholder relationships, accelerating contract execution and leading end-to-end contract management for new business acquisitions and existing client engagements.
- Led client-focused transformation programs by aligning business priorities with innovative solutions, successfully implementing an AI-enabled Recruitment & Onboarding platform and driving continuous improvement, operational excellence, and SLA/KPI compliance.
- Served as a trusted advisor to senior stakeholders, driving rapid issue resolution, supporting business case development, and leading delivery teams to achieve sustainable client success and long-term business outcomes.
- Identified and implemented AI-enabled tools to optimize client operations, improve productivity, and support strategic transformation and continuous improvement programs.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans aligning client needs with service offerings.
- Facilitated cross-functional collaboration to deliver tailored solutions for clients.
- Analyzed market trends to identify opportunities for business growth and expansion.
Associate Manager (F&A)
State Street HCL services private limited
Chennai, India
04.2014 - 09.2017
- Spearheaded the migration of P2P and O2C finance processes to State Street HCL Services, delivering a smooth transition, enhanced operational efficiency, and sustained service performance.
- Led a 28-member Finance Shared Services organization, including 2 Team Leaders, with accountability for service delivery, talent development, operational governance, and performance management.
- Directed end-to-end P2P and O2C operations through transition and steady-state phases, ensuring operational continuity, risk mitigation, and delivery excellence.
- Championed continuous improvement and automation initiatives, including the implementation of a coding database that streamlined Non-PO invoice processing and improved operational efficiency.
- Built high-performing teams through structured training, performance coaching, and capability development programs, enabling sustained business growth and service excellence.
- Managed internal and external audits while ensuring compliance with governance standards, financial controls, and organizational policies.
- Drove operational excellence by strengthening process controls, enhancing productivity, and consistently achieving service quality and performance objectives.
Operations Leader (F&A)
Accenture India services private limited
Chennai, India
08.2006 - 02.2014
- Led multiple global Procure-to-Pay (P2P) transition programs across delivery centers, including Warsaw (Poland) to Chennai (India), Jacksonville (USA) to Noida (India), and Wisconsin/Chicago (USA) to Chennai (India), ensuring seamless knowledge transfer, risk mitigation, and operational continuity.
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Managed end-to-end Order-to-Cash (O2C) operations for a leading telecommunications client, overseeing billing, cash application, and general ledger-to-subledger reconciliations while ensuring process accuracy and compliance.
- Directed SOX compliance and audit activities for O2C processes, strengthening internal controls and ensuring adherence to regulatory requirements and governance standards.
- Led and mentored a team of 48 associates, driving performance management, workforce planning, productivity improvement, and achievement of SLA/KPI targets.
- Developed and delivered comprehensive training and capability-building programs, enabling rapid onboarding, operational readiness, and sustained team performance.
- Championed continuous improvement initiatives, implementing process enhancements that improved efficiency, reduced cycle times, and optimized service delivery outcomes.
Education
Post Graduate Diploma - Finance Management
Great Lakes Institute of Management
Chennai01-2016
Bachelor of Commerce - undefined
Madras University
Chennai01-2000
12th Grade - Higher Secondary
K.C.Sankaralinga Nadar Higher Secondary School
Chennai01-1997
10th Grade - undefined
K.C.Sankaralinga Nadar Higher Secondary School
Chennai01-1995
Skills
- Stakeholder management
- Financial acumen
- Business Strategy
- Growth & Transformation
- Program Management
- Resource Management
- Multi Industry expertise
- Revenue generation
- Sales proficiency
- Pricing & Contract Management
KEY ACHIEVEMENTS
Revenue Growth: $20MN worth of new business contracts signed within 2 years, Technology Enhancements: Implemented 8 AI enabled tools to client operations
Timeline
Business Relationship Manager (F&A and HRO Domains)
Tata Consultancy Services Private Limited
09.2017 - Current
Associate Manager (F&A)
State Street HCL services private limited
04.2014 - 09.2017
Operations Leader (F&A)
Accenture India services private limited
08.2006 - 02.2014
10th Grade - undefined
K.C.Sankaralinga Nadar Higher Secondary School
12th Grade - Higher Secondary
K.C.Sankaralinga Nadar Higher Secondary School
Bachelor of Commerce - undefined
Madras University
Post Graduate Diploma - Finance Management
Great Lakes Institute of Management