Summary
Overview
Work History
Education
Websites
Certification
Additional Information
Languages
Timeline
Generic

RAGHUL KUMAR SUNDARA MAHALINGAM

Zapopan

Summary

CAREER SUMMARY

  • Knowledgeable and dedicated customer service professional with extensive experience Intellectual Property field.
  • Hands on experience in Patent/market research and analytics
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Expertise in using databases like Total Patent, Delphion, Thomson Innovation, Questel Orbit, USPTO, WIPO, Espacenet, PAJ, FPO, IP.COM & non-patent search engines like Google, Google Scholar, IEEE, Science Direct, Pubmed, etc.
  • Proficient in preparing office action response and Patent drafts for US & India (IN)
  • Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
  • Proficient in handling in-bound sales for the organization
  • Expertise in employee recruitment and training

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Manager - IPR

IPWAGON PVT LTD.
10.2021 - 09.2023
  • Conducted Patent analytics, Market/ Product research, Patent research, office action response and inter-parte review reports for customers/ Clients
  • Responded to customer requests and complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to senior management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customer's experiences.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled inbound sales such as cold call, warm calls & cold emails
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Successfully negotiated contracts with vendors/ Clients, securing favorable terms for the organization.

PATENT ASSOCIATE

BananaIP Counsels, BIP
05.2018 - 10.2021
  • Drafted persuasive responses to IN, CN & US office actions, addressing examiner rejections with well-reasoned arguments supported by relevant case law.
  • Collaborated with customers/ clients to draft clear and concise patent applications for submission to the USPTO & IPO.
  • Conducted Conducted Patent analytics, Patent research, Market/ Product research
  • Investigated and resolved customer/ Client inquiries and complaints quickly.
  • Monitored competitor activities and analyzed their patent portfolios, helping clients make informed decisions about intellectual property strategy.
  • Assisted Patent attorneys with IP transactions, post-grant proceedings, litigation and other IP counsel needs.

PATENT DRAFTER

IpMetrix Consulting Group
05.2017 - 05.2018
  • Collaborated with customers to draft clear and concise patent applications for submission to the USPTO & IPO
  • Prepared claim charts and conducted detailed and exhaustive research on Patent validity, patentability and freedom to operate, keeping aware of potential infringements.
  • Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

PATENT ANALYST

Einfolge Technologies Private Limited
09.2015 - 04.2017
  • Performed trademark searches and patent searches like Patentability/Novelty, Freedom to Operate/Clearance, State-of-art search, Invalidation, Infringement analysis, Patent portfolio, Claim Charting in various domains
  • Prepared working papers, reports and supporting documentation for audit findings.

JUNIOR PATENT ANALYST

MaxVal IP Services
05.2013 - 09.2015
  • Performed IP-analytics and patent searches like Patentability/Novelty, Prior art search, on all major Engineering domains
  • Generated technology IP-Landscape reports and performed technology watch/alerts and Assignee watch

Education

Bachelor of Legislative Law - Law (Pre-Law)

Sri Kengal Hanumanthaiya Law College, K.G.F

Master of Business Administration - International Business

School of Distance Education, Bharathiyar University

Bachelor of Engineering - Electronics And Communication Engineering

Sri Ramakrishna Engineering College

Higher Secondary -

Kikani Matriculation Higher Secondary School

Certification

Course Certificate in Network Specialization from CMS Info systems, Coimbatore

Additional Information

  • Permanent Address: San Luis 11A, El Campanario, Zapopan, Jalisco, 45234

Languages

English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Timeline

Associate Manager - IPR

IPWAGON PVT LTD.
10.2021 - 09.2023

PATENT ASSOCIATE

BananaIP Counsels, BIP
05.2018 - 10.2021

PATENT DRAFTER

IpMetrix Consulting Group
05.2017 - 05.2018

PATENT ANALYST

Einfolge Technologies Private Limited
09.2015 - 04.2017

JUNIOR PATENT ANALYST

MaxVal IP Services
05.2013 - 09.2015

Bachelor of Legislative Law - Law (Pre-Law)

Sri Kengal Hanumanthaiya Law College, K.G.F

Master of Business Administration - International Business

School of Distance Education, Bharathiyar University

Bachelor of Engineering - Electronics And Communication Engineering

Sri Ramakrishna Engineering College

Higher Secondary -

Kikani Matriculation Higher Secondary School

Similar Profiles

CREATE PROFILE
RAGHUL KUMAR SUNDARA MAHALINGAM