Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahim Muhammad

Isla Mujeres, QR

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

13
13
years of professional experience

Work History

Provisioning Technician

Fiberlight

Implementation Engineer

Fiberlight
11.2019 - 07.2023
  • Performed various tests on processes and prepared documents.
  • Configured and executed system software changes.
  • Worked with technical staff on system audit to execute implementations on time and within functional parameters.
  • Inspected changes before client performed user acceptance testing.
  • Implemented operations and installations for turn up of SONET and OPTICAL systems.
  • Identified [Type] issues and initiated [Type] processes to keep projects on track.
  • Prepared, checked, and coordinated documentation to support component design and application.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Provisioning Technician

Fiberlight
11.2018 - 11.2019
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

NOC Tier I/II/III Engineer

Fiberlight
04.2010 - 11.2018
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Exceeded SLA standards for response times and problem resolution.
  • Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
  • Established positive working relationships with users to quickly resolve problems.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Delivered tier-3 support for co-location, customer backup networks, and ISP services.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Participated in formal internal design reviews of proposed products and components.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.

Education

No Degree - Cyber Security

ISC2
Online
08.2023

Skills

  • NOC (10years)
  • Networking (5years)
  • AWS (3years)
  • Microsoft Azure (3years)
  • Architecture and Integration Tier III, IV, Support OSP/ISP 3GIS
  • Secure Data Networking Optics, DWDM, SONET
  • Ops Mgt/NOC/Data Center VoIP,
  • Government Compliance AWS/Azure Cloud Connect Technology Strategic Planning
  • OpenStack, VMWare Design, Deployment, & Administration
  • Multicast routing (PIM), OSPF, BGP DNS
  • Cisco Catalyst, Nexus, ASR, Solarwinds, Syslog, SNMP
  • Fault Isolation
  • Service Configuration

Timeline

Implementation Engineer

Fiberlight
11.2019 - 07.2023

Provisioning Technician

Fiberlight
11.2018 - 11.2019

NOC Tier I/II/III Engineer

Fiberlight
04.2010 - 11.2018

Provisioning Technician

Fiberlight

No Degree - Cyber Security

ISC2

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Rahim Muhammad