RAID ALEXIS GARCÍA
Account Specialist - Dirext Tax Solutions
Mexico City
Summary
Customer-centric Account Specialist with experience in legal and tax solutions at Thomson Reuters, combining consultative selling and the product knowledge to resolve complex inquiries, retain and grow client relationships and drive renewals updates. Recognized for professionalism high commitment, agility in fast changing environments and effective collaboration across the diverse teams and personality types.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Associate Customer Success Specialist - Account Specialist
Thomson Reuters
07.2024 - Current
- Results driven Account Specialist focused on retention and sustainable account growth. Build a strong report and trust with clients, uncover needs and execute strategic cross-sell and upsell to expound value and drive renewals and upgrades. Recognized for professionalism, high commitment and agility in a fast-changing environment.
Business Development Representative
Thomson Reuters
02.2020 - 06.2024
- Generated and developed pipeline through outbound and inbound motions, advancing prospects to close-won; uncovered upsell cross-sell to expand wallet share in the legal and tax portfolio.
Digital Chat Assistant
Thomson Reuters
08.2021 - 02.2022
- Provided consultative product support for the Thomson Reuters portfolio (Legal Team). Resolving inquiries via web chat and guiding clients to the right solutions.
Education
Business
Center For Advanced Studies
Mexico City 05.2001 -
Skills
Adaptability and flexibility
Team collaboration
Multitasking and organization
Relationship building
Task prioritization
Stress management
Certification
SIX SIGMA - White Belt
Timeline
SIX SIGMA - White Belt
01-2025
Associate Customer Success Specialist - Account Specialist
Thomson Reuters
07.2024 - Current
Digital Chat Assistant
Thomson Reuters
08.2021 - 02.2022
Business Development Representative
Thomson Reuters
02.2020 - 06.2024
Business
Center For Advanced Studies
05.2001 -
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